drjobs Assistant Guest Services Manager

Assistant Guest Services Manager

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1 Vacancy
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Job Location drjobs

Singapore - Singapore

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below but not limited to these:

  •  
  • Assign sufficient manning to cater for daily operational needs
  • Planning of group movement/arrivals/departures and ensuring operational efficiency
  • Ensure smooth running of driveway and traffic flow in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
  • Liaise and coordinate with Convention Organizer to ensure efficient error free handling of group luggage and deliveries as well as smooth traffic flow at driveway
  • Plan and review rosters to ensure productivity goals are met
  •  
  • Lead the Guest Services team to personalize the guest arrival/departure experience
  • Conduct audit checks on colleagues service standards and ensure compliance with hotel standards
  • Personal involvement in the arrival rooming and departure of key/VIP guests
  •  
  • Presence at lobby and driveway at critical guest flow time
  •  
  • Presence at lobby and driveway at critical guest flow time
  • Planning reviewing training monitoring evaluation and counseling of employees
  • Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
  • Attend any department and operational meetings
  • Attend to emergency situations
  • Handling and investigation of guest requests/complaints

Qualifications :

  • Teritary education in any discipline and hotel related experience
  • Minimum 2 years experience in supervisory position in the service industry
  • English with knowledge of second language preferred
  • Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotels computer system
  • Knowledge of operations of Bell Concierge & Valet operations
  • Knowledge of processes and procedures of delivery systems. Currently SSM/RSM
  • Communication skills for all levels of colleagues/guests confident clear English
  • Interpersonal skills to deal with guests and colleague issues
  • Posses leadership qualities
  • Leads to constantly improve the guest service experience
  • Willingness to embrace changes and new technology
  • A team player guest focused and service oriented attitude


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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