OB Customer Retention (AU Gas) | Onsite | Ortigas
OB Customer Retention (AU Gas) | Onsite | Ortigas
Posted on :
11-08-2025
Employer Active
1 Vacancy
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Jobs by Experience
2years
Monthly Salary
40000 - 55000
Vacancy
1 Vacancy
Posted on :
11-08-2025
Job Description
Setup and Location: 36F Cyberscape Gamma Ortigas Pasig City 1605
Work Schedule: 9:00 AM-6:00 PM (AEST) 7:00 AM-4:00 PM (PH Time)
Employment Type: Full-time
Ready to do work that actually excites you
We are looking for a Client Retention Representative (Outbound) to engage with customers and drive business growth through proactive outreach and relationship-building.
The role focuses on reconnecting with inactive customers winning back those who have switched providers and converting prospective clients who have previously inquired but not committed. This position is critical for fostering customer loyalty and increasing revenue through effective communication and strategic follow-ups.
What You ll Do
- Make outbound calls to customers who have not ordered in 12 months or more aiming for 120 connected calls per day (15 per hour).
- Develop and implement strategies to win back customers who have switched to other providers addressing their concerns and highlighting value propositions.
- Work on prospective reports contacting customers who inquired but did not place orders to convert them into active clients.
- Maintain accurate records of customer interactions call outcomes and follow-up actions in CRM systems.
- Identify customer needs and tailor solutions to encourage repeat business and long-term loyalty.
- Collaborate with team members to share insights and improve outreach strategies based on customer feedback.
- Meet or exceed key performance indicators (KPIs) related to call volume customer retention and conversion rates.
- Provide timely and professional responses to customer inquiries ensuring a positive experience.
What You Bring
We re looking for someone who:
- 3 years of experience in customer service sales or a related field.
- Proficiency in CRM software (e.g. Salesforce HubSpot)
- Strong verbal and written communication skills to engage customers effectively.
- Excellent problem-solving abilities to address customer concerns and objections.
- High level of organization and attention to detail in managing customer data and reports.
- Ability to work independently and manage time effectively to meet daily call targets.
- Adaptability to handle diverse customer needs and tailor approaches accordingly.
Benefits
Why You ll Love Working Here
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Let s Talk
If you re thinking this sounds like me it probably is. Click apply. We can t wait to meet you.
Requirements/Skills Needed: Bachelor s degree in Business Administration, Marketing, or a related field. 3+ years of experience in sales development, telemarketing, or appointment setting. Familiarity with the Australian market and business culture is a plus. Experience in B2B or B2C lead generation is an advantage. Strong verbal and written communication skills for engaging prospects and building rapport. Ability to handle objections and remain professional under pressure. Ability to work independently, prioritize tasks, and thrive in a target-driven environment. Additional Job Details: Set-up and Location: WFH Work Schedule: 9:00 AM to 06:00 PM AEST (06:00 AM - 03:00 PM PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Join Us and Enjoy! HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Why Join Staff Domain? At Staff Domain, we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry. Join us as we shape the future of global staffing solutions!
Employment Type
Full Time
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