RayaCX

Position: Telecommunication Advisor Company Overview: RayaCX is a leading customer experience management company based in Maadi Technology Park Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalt

Position: Telecommunication Advisor Company Overview: RayaCX is a leading customer experience management company based in Maadi Technology Park Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalt

Position: Senior Recruiter Company: RayaCX Location: Hurghada Egypt Contract Details: Full-time RayaCX is a leading customer experience management company providing innovative solutions to clients around the world. We are currently seeking a highly skilled and experienced Senior Recru

Position: Senior Recruiter Company: RayaCX Location: Hurghada Egypt Contract Details: Full-time RayaCX is a leading customer experience management company providing innovative solutions to clients around the world. We are currently seeking a highly skilled and experienced Senior Recru

What will you do Responsible for establishing implementing and maintaining enterprise business continuity (ISO 22301) and information security management (ISO 27001) frameworks. Plans and coordinates BIAs risk assessments and controls to mitigate operational technological and regul

What will you do Responsible for establishing implementing and maintaining enterprise business continuity (ISO 22301) and information security management (ISO 27001) frameworks. Plans and coordinates BIAs risk assessments and controls to mitigate operational technological and regul

What will you do 1. Develop digital transformation strategies: Assess the organizations current digital capabilities and identify areas for improvement and transformation. Develop and implement comprehensive strategies to drive digital transformation aligned with business goals. 2. Id

What will you do 1. Develop digital transformation strategies: Assess the organizations current digital capabilities and identify areas for improvement and transformation. Develop and implement comprehensive strategies to drive digital transformation aligned with business goals. 2. Id

What will you doTeam Leadership & Supervision Lead and oversee the day-to-day operations of the Digital Support Specialists team. Serve as the primary escalation point for complex incidents and major service disruptions across digital platforms. Conduct performance evaluations regu

What will you doTeam Leadership & Supervision Lead and oversee the day-to-day operations of the Digital Support Specialists team. Serve as the primary escalation point for complex incidents and major service disruptions across digital platforms. Conduct performance evaluations regu

What will you doProvide frequent CSAT-related analysis including CSAT drivers and end-user feedback and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.Analyze and provide recommended improvement actions for operat

What will you doProvide frequent CSAT-related analysis including CSAT drivers and end-user feedback and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.Analyze and provide recommended improvement actions for operat

Job Summary The Senior Systems Administrator is responsible for designing implementing managing and optimizing the organizations IT infrastructure. This role ensures high availability security and performance of servers networks and core systems while providing advanced technical supp

Job Summary The Senior Systems Administrator is responsible for designing implementing managing and optimizing the organizations IT infrastructure. This role ensures high availability security and performance of servers networks and core systems while providing advanced technical supp

What will you do Responsible for the successful planning execution and completion of projects related to contact center operations technology and customer experience.Develop comprehensive project plans identify required tasks define client requirements establish the authority matrix a

What will you do Responsible for the successful planning execution and completion of projects related to contact center operations technology and customer experience.Develop comprehensive project plans identify required tasks define client requirements establish the authority matrix a

What will you do Partner with sales and account teams to lead technical discovery engagements analyze customer requirements and translate them into strategic solution designs.Serve as the senior technical lead during customer engagements by delivering high-impact demonstrations presen

What will you do Partner with sales and account teams to lead technical discovery engagements analyze customer requirements and translate them into strategic solution designs.Serve as the senior technical lead during customer engagements by delivering high-impact demonstrations presen

Position: Spanish Customer Service Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City Egypt. We provide innovative and customized solutions to help businesses improve their customer interactions and enhance their overall cus

Position: Spanish Customer Service Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City Egypt. We provide innovative and customized solutions to help businesses improve their customer interactions and enhance their overall cus

Position: Customer Support Specialist Entertainment Platform Company Overview: RayaCX is a leading customer experience management company that helps businesses of all sizes improve their customer support and satisfaction. With a team of experienced professionals and cutting-edge techn

Position: Customer Support Specialist Entertainment Platform Company Overview: RayaCX is a leading customer experience management company that helps businesses of all sizes improve their customer support and satisfaction. With a team of experienced professionals and cutting-edge techn

Permanent Job Title: Customer Service Agent Company: RayaCX Location: Cairo Egypt Contract Details: Full-time Permanent RayaCX is a leading customer experience management company based in Cairo Egypt. We are looking for a highly motivated and customer-oriented individual to join our

Permanent Job Title: Customer Service Agent Company: RayaCX Location: Cairo Egypt Contract Details: Full-time Permanent RayaCX is a leading customer experience management company based in Cairo Egypt. We are looking for a highly motivated and customer-oriented individual to join our

Are you a fluent Spanish speaker with a passion for customer service RayaCX is seeking a Spanish customer support agent to join our team at our onsite location in 6th of October City Egypt. Join our food delivery call center team and be part of a dynamic fastpaced environment. If you

Are you a fluent Spanish speaker with a passion for customer service RayaCX is seeking a Spanish customer support agent to join our team at our onsite location in 6th of October City Egypt. Join our food delivery call center team and be part of a dynamic fastpaced environment. If you

Role Description This is a fulltime onsite role for an IT Digital Solution Manager located in Giza. The IT Digital Solution Manager will be responsible for analyzing business processes managing projects and utilizing information technology to enhance digital solutions. The role involv

Role Description This is a fulltime onsite role for an IT Digital Solution Manager located in Giza. The IT Digital Solution Manager will be responsible for analyzing business processes managing projects and utilizing information technology to enhance digital solutions. The role involv

KEY RESPONSIBILITIES: Deliver Training for assigned staff (new batches verification & refreshment sessions recalibration sessions) with the agreed benchmarks and due dates. Oversee the performance of the assigned trainers team ensuring adherence to training plan/agenda. Work on th

KEY RESPONSIBILITIES: Deliver Training for assigned staff (new batches verification & refreshment sessions recalibration sessions) with the agreed benchmarks and due dates. Oversee the performance of the assigned trainers team ensuring adherence to training plan/agenda. Work on th

RAYA Customer Experience (RAYA CX) is a leading provider of nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa. Since 2001 RAYA CX has been delivering integrated business process outsourcing

RAYA Customer Experience (RAYA CX) is a leading provider of nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa. Since 2001 RAYA CX has been delivering integrated business process outsourcing

RAYA Customer Experience (RAYA CX) is a leading provider of nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa. Since 2001 RAYA CX has been delivering integrated business process outsourcing

RAYA Customer Experience (RAYA CX) is a leading provider of nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa. Since 2001 RAYA CX has been delivering integrated business process outsourcing

RAYA Customer Experience (RAYA CX) has provided nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa since 2001. Located in Qesm 1st 6 October RAYA CX offers integrated business process outsour

RAYA Customer Experience (RAYA CX) has provided nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa since 2001. Located in Qesm 1st 6 October RAYA CX offers integrated business process outsour

RAYA Customer Experience (RAYA CX) has provided nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa since 2001. Located in Qesm 1st 6 October RAYA CX offers integrated business process outsour

RAYA Customer Experience (RAYA CX) has provided nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa since 2001. Located in Qesm 1st 6 October RAYA CX offers integrated business process outsour

Job Summary: As a Banking Call Center Representative you will be the primary point of contact for customers seeking information or assistance related to our banking products and services. You will handle inbound calls provide excellent customer service and resolve inquiries efficientl

Job Summary: As a Banking Call Center Representative you will be the primary point of contact for customers seeking information or assistance related to our banking products and services. You will handle inbound calls provide excellent customer service and resolve inquiries efficientl