RayaCX

What will you do Developing and implementing security policies procedures and protocols to maintain a secure environment. Supervise daily security team operations ensuring efficient task completion. Devise and enforce security policies and procedures to safeguard the organization and

What will you do Developing and implementing security policies procedures and protocols to maintain a secure environment. Supervise daily security team operations ensuring efficient task completion. Devise and enforce security policies and procedures to safeguard the organization and

What Will you do Project Planning & Delivery Lead IT projects from initiation to closure ensuring adherence to project management methodology and best practices. Prepare project plans schedules budgets risk matrices and resource allocations. Develop business requirement documents (

What Will you do Project Planning & Delivery Lead IT projects from initiation to closure ensuring adherence to project management methodology and best practices. Prepare project plans schedules budgets risk matrices and resource allocations. Develop business requirement documents (

Permanent Job Title: Senior Account Receivable Company: RayaCX Location: Cairo Egypt Contract Details: Full-time Permanent RayaCX is a leading customer experience management company based in Cairo Egypt. We are currently seeking a highly motivated and experienced Senior Account Receiv

Permanent Job Title: Senior Account Receivable Company: RayaCX Location: Cairo Egypt Contract Details: Full-time Permanent RayaCX is a leading customer experience management company based in Cairo Egypt. We are currently seeking a highly motivated and experienced Senior Account Receiv

What will you do Develop project plan & identifies the required tasks to reach the desired output and objectives through identifying clients requirements setting authority matrix & preparing materials related to projects technical detailsMonitor & review projects development activitie

What will you do Develop project plan & identifies the required tasks to reach the desired output and objectives through identifying clients requirements setting authority matrix & preparing materials related to projects technical detailsMonitor & review projects development activitie

KEY RESPONSIBILITIESEstablish recruiting requirements by studying and planning for the organization business plan and work proactively to fulfill all vacant positions. Identify all needs replacement positions or expansion requests and work on their hiring. Identify applicant requirem

KEY RESPONSIBILITIESEstablish recruiting requirements by studying and planning for the organization business plan and work proactively to fulfill all vacant positions. Identify all needs replacement positions or expansion requests and work on their hiring. Identify applicant requirem

Key Responsibilities: Provide second-line contact and problem resolutions for all users with voice problems and first-line contact for all users defined as VIP.Resolve as many user-reported problems as expertise permits within the agreed SLA and using available tools while following p

Key Responsibilities: Provide second-line contact and problem resolutions for all users with voice problems and first-line contact for all users defined as VIP.Resolve as many user-reported problems as expertise permits within the agreed SLA and using available tools while following p

KEY RESPONSIBILITIESEstablish recruiting requirements by studying and planning for the organization business plan and work proactively to fulfill all vacant positions. Identify all needs replacement positions or expansion requests and work on their hiring. Identify applicant requirem

KEY RESPONSIBILITIESEstablish recruiting requirements by studying and planning for the organization business plan and work proactively to fulfill all vacant positions. Identify all needs replacement positions or expansion requests and work on their hiring. Identify applicant requirem

Key Responsibilities: Provide second-line contact and problem resolutions for all users with voice problems and first-line contact for all users defined as VIP.Resolve as many user-reported problems as expertise permits within the agreed SLA and using available tools while following p

Key Responsibilities: Provide second-line contact and problem resolutions for all users with voice problems and first-line contact for all users defined as VIP.Resolve as many user-reported problems as expertise permits within the agreed SLA and using available tools while following p

What will you do 1. Develop digital transformation strategies: Assess the organizations current digital capabilities and identify areas for improvement and transformation. Develop and implement comprehensive strategies to drive digital transformation aligned with business goals. 2. Id

What will you do 1. Develop digital transformation strategies: Assess the organizations current digital capabilities and identify areas for improvement and transformation. Develop and implement comprehensive strategies to drive digital transformation aligned with business goals. 2. Id

Job Summary The Senior Systems Administrator is responsible for designing implementing managing and optimizing the organizations IT infrastructure. This role ensures high availability security and performance of servers networks and core systems while providing advanced technical supp

Job Summary The Senior Systems Administrator is responsible for designing implementing managing and optimizing the organizations IT infrastructure. This role ensures high availability security and performance of servers networks and core systems while providing advanced technical supp

What will you doTeam Leadership & Supervision Lead and oversee the day-to-day operations of the Digital Support Specialists team. Serve as the primary escalation point for complex incidents and major service disruptions across digital platforms. Conduct performance evaluations regu

What will you doTeam Leadership & Supervision Lead and oversee the day-to-day operations of the Digital Support Specialists team. Serve as the primary escalation point for complex incidents and major service disruptions across digital platforms. Conduct performance evaluations regu

What will you doProvide frequent CSAT-related analysis including CSAT drivers and end-user feedback and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.Analyze and provide recommended improvement actions for operat

What will you doProvide frequent CSAT-related analysis including CSAT drivers and end-user feedback and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.Analyze and provide recommended improvement actions for operat

What will you do 1. Develop digital transformation strategies: Assess the organizations current digital capabilities and identify areas for improvement and transformation. Develop and implement comprehensive strategies to drive digital transformation aligned with business goals. 2. Id

What will you do 1. Develop digital transformation strategies: Assess the organizations current digital capabilities and identify areas for improvement and transformation. Develop and implement comprehensive strategies to drive digital transformation aligned with business goals. 2. Id

Job Summary The Senior Systems Administrator is responsible for designing implementing managing and optimizing the organizations IT infrastructure. This role ensures high availability security and performance of servers networks and core systems while providing advanced technical supp

Job Summary The Senior Systems Administrator is responsible for designing implementing managing and optimizing the organizations IT infrastructure. This role ensures high availability security and performance of servers networks and core systems while providing advanced technical supp

What will you doTeam Leadership & Supervision Lead and oversee the day-to-day operations of the Digital Support Specialists team. Serve as the primary escalation point for complex incidents and major service disruptions across digital platforms. Conduct performance evaluations regu

What will you doTeam Leadership & Supervision Lead and oversee the day-to-day operations of the Digital Support Specialists team. Serve as the primary escalation point for complex incidents and major service disruptions across digital platforms. Conduct performance evaluations regu

What will you doProvide frequent CSAT-related analysis including CSAT drivers and end-user feedback and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.Analyze and provide recommended improvement actions for operat

What will you doProvide frequent CSAT-related analysis including CSAT drivers and end-user feedback and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.Analyze and provide recommended improvement actions for operat

What will you do Responsible for the successful planning execution and completion of projects related to contact center operations technology and customer experience.Develop comprehensive project plans identify required tasks define client requirements establish the authority matrix a

What will you do Responsible for the successful planning execution and completion of projects related to contact center operations technology and customer experience.Develop comprehensive project plans identify required tasks define client requirements establish the authority matrix a

What will you do Partner with sales and account teams to lead technical discovery engagements analyze customer requirements and translate them into strategic solution designs.Serve as the senior technical lead during customer engagements by delivering high-impact demonstrations presen

What will you do Partner with sales and account teams to lead technical discovery engagements analyze customer requirements and translate them into strategic solution designs.Serve as the senior technical lead during customer engagements by delivering high-impact demonstrations presen

What will you do Responsible for the successful planning execution and completion of projects related to contact center operations technology and customer experience.Develop comprehensive project plans identify required tasks define client requirements establish the authority matrix a

What will you do Responsible for the successful planning execution and completion of projects related to contact center operations technology and customer experience.Develop comprehensive project plans identify required tasks define client requirements establish the authority matrix a

What will you do Partner with sales and account teams to lead technical discovery engagements analyze customer requirements and translate them into strategic solution designs.Serve as the senior technical lead during customer engagements by delivering high-impact demonstrations presen

What will you do Partner with sales and account teams to lead technical discovery engagements analyze customer requirements and translate them into strategic solution designs.Serve as the senior technical lead during customer engagements by delivering high-impact demonstrations presen