Product Manager: Customer Experience
Product Manager: Customer Experience
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Job Description
Were looking for a Product Manager to lead critical customer-facing touchpoints that build trust satisfaction and a seamless post-order experience. These areas may sit outside the direct conversion funnel but they play a vital role in brand perception customer retention and overall happiness.
Youll own and evolve the product strategy for key areas such as:
Promised Delivery Times & Order Tracking
Help Center & Customer Support Flows
User Reviews & Ratings
Social Proof Elements
Content & Messaging that drive confidence and transparency
Finally youll collaborate closely with design engineering data operations and customer support teams to shape a more human helpful and trustworthy experience for every customerensuring our platform continues to delight long after checkout.
What youll be doing:
Define and drive the product vision and roadmap for customer experience touchpoints beyond the checkout funnel
Lead discovery to deeply understand user needs pain points and expectations
Collaborate with Customer Support Logistics Operations and Marketing teams to align initiatives and identify improvement opportunities
Design and ship features that improve:
User trust in promised delivery times
Self-service resolution via help centers
Value and credibility via user-generated content (ratings reviews social proof)
Confidence through contextual and timely content
Use data and experimentation to guide decisions and measure success
Ensure your domain supports long-term user retention and platform trust
Qualifications :
35 years of product management experience (preferably in B2C or marketplace apps)
Proven track record of building customer-facing products that improve experience and retention
Strong product discovery skills and user empathy
Data-informed but not data-blindyou balance qualitative and quantitative insights
Excellent collaboration and communication skills across cross-functional teams
Comfort working in fast-paced iterative environments
Nice to Have:
Experience with food delivery marketplaces or logistics-heavy platforms
Familiarity with content strategy or customer support productsExperience improving NPS CSAT or related customer satisfaction metrics
Additional Information :
Life @efood:
At efood no day is the same as the day before!
At efood we constantly have chances to raise the bar improving innovating and challenging ourselves to grow!
We take ownership of what we do embracing challenges and making things happen!
We move with pace to deliver value fast which keeps us ahead always balancing speed with quality!
We stay humble as we grow and dive deep in situations asking questions & exploring beyond the surface to get the best solutions!
We bring good vibes by lifting each other up focusing on whats possible and being the kind of teammate everyone wants on their side!
Were a fast-growing dynamic team where every efooder has the opportunity to shine grow and be part of something exciting.
Hungry enough to join us
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
