Access Operations Associate
Access Operations Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
If youre ready to be part of our legacy of hope and innovation we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)This is a Stanford Health Care job.
A Brief Overview
The Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls outbound calls faxes and other communication with patients providers clinic staff and others needing to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires
Locations
Stanford Health Care
What you will do
- Obtains insurance authorization as necessary and communicate status to patientsCoordinates outpatient appointments and conjunctive servicesAssists patients needing to schedule across multiple departments/specialtiesAssists community physicians requesting to consult with SHC physiciansProvides care coordination when appropriate to ensure patient needs are met and to ensure clinic and medical protocols are followedEducates patients on providing medical records and other medical documentation needed for SHC appointmentsCommunicates with patients regarding insurance authorizations (including approvals and denials) and request required clinical documentation when necessary
Education Qualifications
- High School Diploma or GED High school diploma or GED equivalent.
Experience Qualifications
- Two (2) years of progressively responsible and directly related work experience in a healthcare setting preferably in a call center environment
Required Knowledge Skills and Abilities
- Type 40 words per minute
- Intermediate computer skills (Windows Excel and Word)
- Good communication customer service interpersonal skills and cross-cultural competency.
- Knowledge of medical terminology
- Demonstrated knowledge of proper English grammar in speaking and writing
- Effectively listen to resolve patients/customers inquiries
- Maintain respect and composure in stressful situations
- Navigate complex software tools and accurately input data
- Effectively document caller notes into the medical record
- Ability to adjust communication to fit the needs and level of understanding of the receiver
- Ability to apply business logic to resolve patient/customer issues while managing multiple priorities
- Ability to foster relationships build trust with providers nurses staff and patients and to work in a collegial team environment
- Ability to plan prioritize and organize work independently with attention to detail
Licenses and Certifications
- None
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients families and towards each other. C-I-CARE is the foundation of Stanfords patient-experience and represents a framework for patient-centered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.
You will do this by executing against our three experience pillars from the patient and familys perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $32.07 - $36.11 per hourThe salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.
Required Experience:
IC
Employment Type
Part-Time
