Manager - Client Experience
Manager - Client Experience
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Job Description
Role:Manager
Designation: Account Director Client Experience
Location: Mumbai
Overview
Current Globalis a global communications agency that puts humanity at the heart of everything we do from our internal culture rooted in empathy to the way we help clients understand that people want to connect with companies and brands as real and human as they are. We say were the human-first agency.
We turned 5 this year and have lots to be proud of. Weve consistently outperformed the PR market are one of the fastest-growing mid-sized agency brands globally a top 60 firm by revenue and last year (2023) was our most award-winning year ever.
Part of IPG and a member of The Weber Shandwick Collective weve got offices in Asia Europe MENAT North and South America. We boast a client roster including some of the worlds most recognised company names in technology fashion digital healthcare and medtech. How are we different The size speed and agility of a boutique client experience backed by the resources of one of the industrys leading communications networks.
Our vision has never been about being the biggest or even the fastest- growing (thats a happy by-product). Its about being the kind of agency that the best talent wants to work for which truly enables everyone to be their best. Human-first.
Our Values:
CURIOSITY We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions
INCLUSION We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias
COURAGE We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made
IMPACT We strive to make a meaningful difference in everything we do. Because we owe it to our people or clients and the world
About the opportunity:
What will you do
Lead and manage multiple client programs with clear direction and ownership
Work closely with team to deliver integrated campaigns
Manage client expectations and build strong long-term relationships
Be seen as a strategic partner by clients - offering guidance ideas and solutions
Support guide and grow junior and team members
You will be a good fit if you
Have 4 years of experience in a PR agency leading large accounts and projects
Know the media and brand landscape well especially in Corporate Consumer Technology sectors
Are confident in managing timelines budgets and teams
Communicate clearly and are good at building relationships and solving problems
Can think critically draw insights and shape strong PR stories
Work well with others and can lead with empathy and accountability.
Note from the team
At IPG we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
Personal data held by IPG relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.
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Required Experience:
Manager
Employment Type
Full Time
