Fraud Operations Team Manager (Luxembourg)

Fraud Operations Team Manager

Please note that this opportunity requires relocation to our Luxembourg office.

About Satispay

Satispay was born to revolutionise everyday payments making them simple fair and accessible to everyone. Now the focus has moved even further aiming to shape the future of money.

Were a movement empowering millions of people driven by a shared purpose to tackle big challenges. And were just getting started. We move quickly think boldly and trust each other to challenge the norm learning and growing as we go.

If youre looking for more than just your next job if you want to build something impactful with a talented team youre in the right place.

What youll be doing

As a Fraud Operations Team Manager youll play a key role in safeguarding Satispay and our users from financial losses while ensuring a seamless user experience by leading our Fraud Operations team in Luxembourg. Heres what your day-to-day will look like:

• Team leadership and development By leading mentoring and developing a team of Fraud Operations Analysts fostering a collaborative and high-performing environment.

• Operational oversight and optimization By overseeing daily fraud operations optimizing workflows improving alert quality and ensuring adherence to policies.

• Strategy development and implementation By contributing to the development and implementation of fraud prevention strategies aligned with Satispays risk appetite.

• Chargeback and dispute management By taking ownership of the chargeback and dispute resolution process ensuring timely handling and implementing preventative measures.

• Driving technological advancement By championing the teams transition towards technology-driven fraud prevention collaborating on the implementation of advanced analytical tools. Expect challenges collaboration and the freedom to bring your ideas to life. Things change quickly here so be ready to adapt take initiative and shape your role as we grow.

Who were looking for

We need a problem-solver who loves teamwork and gets things done. If youre curious and ready for real ownership youll fit in! Does this sound like you

• Relevant experience & fraud expertise With 3 years in a management role within fraud prevention in fintech or a high-growth scale-up including payments operations and strategy development.

• Leadership & strategic mindset With a proven track record of leading and developing high-performing teams fostering ownership and continuous improvement.

• Analytical & problem-solving skills With the ability to interpret complex data identify fraud patterns and translate insights into strategic actions in a fast-paced environment.

• Innovation & user focus With a drive to challenge traditional approaches and push for creative user-centric fraud prevention solutions.

• Communication & language skills With excellent open communication skills and fluency in English; knowledge of Italian or other European languages is a plus. Dont worry if you dont tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If youre passionate and can make a difference we truly encourage you to apply.

Our benefits & perks

We believe high commitment effort and impact deserve to be highly rewarded and supported. Thats why we created Satispay CareAbout our way of making sure youre supported in your well-being growth and finances:

CareAbout health & wellbeing

• Unlimited paid time off

• Psychological support & mental health webinars with Serenis

• Flexible hybrid working system

• Extended parental leave

• Childcare leave
  

CareAbout growth & development

• Professional development programmes

• Internal mobility program

• Language classes with Preply

• Internal workshops & training

CareAbout financial support

• Stock Option Plan (with additional grants often provided based on performance)

• International relocation support

• Competitive salary

• Flexible Benefit budget

• Meal vouchers

Equal-Opportunity Employer

At Satispay were proud to be an equal-opportunity employer. We celebrate diversity and inclusion welcoming individuals of all backgrounds. This opportunity is open to everyone regardless - for instance - of race colour religion sex gender identity sexual orientation and national origin. Join us in a workplace where everyone belongs!

Learn more about us

Curious if our way of working clicks with yours Our values and pillars arent just fancy words on a page - they really shape everything we do. Explore them here.

Sounds like your kind of place Awesome!
Wed love to hear your story.

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