Manager, Rider Experience
Manager, Rider Experience
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Job Description
Are you eager to improve the experience for our riders while ensuring high satisfaction efficiency and collaboration Are you also analytical structured and a skilled relationship builder Then this could be the job for you!
Were now hiring a Rider Experience Manager key role in improving the experience of critical stakeholders in foodoras marketplace. This role is part of the Marketplace Experience team in foodora Sweden dedicated to optimizing the experience for everyone in the marketplace.
By working closely with both local and regional teams youll help identify areas for improvement implement solutions and build strong position will report to the Head of Marketplace Experience and offer the chance to shape and influence the processes that drive our business forward.
Your mission
Monitor and improve rider experience using KPIs like rider satisfaction (CSAT) SLA contact rate automation and costs related to contact/order issues.
Plan and implement actions to reduce friction and increase rider satisfaction and engagement.
Coordinate rider communication to ensure clear and effective messaging.
Drive initiatives for onboarding training and reactivation of riders.
Participate in projects that enhance the rider experience including globally coordinated initiatives.
Studies have shown that women and some minorities are less likely to apply to jobs unless they meet every qualification. If you are interested in this role and you have most of the skills were looking for we encourage you to apply anyway!
Qualifications :
Bachelors degree in business marketing or a related field or equivalent relevant experience.
At least 3 years experience in process improvement project management or relationship building.
Basic understanding of data analysis and reporting with knowledge of service KPIs like contact rate CSAT and SLA.
Strong interest in customer experience service operations or process optimization.
Excellent communication skills in English and Hungarian are required.
Additional Information :
Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
Employee discount at foodora (woho!) and awesome friday breakfasts!
Occupational pension incl. premium exemption insurance accident insurance and life insurance.
foodora Learning - Monthly learning sessions about different topics such as the q-commerce industry negotiation techniques and project management combined with a structured onboarding and inspiring courses within our learning tool Sana
Great deals at Benify (for e.g. gym membership e-bikes hotels audiobooks streaming services clothes kitchen supplies and so much more!
Awesome AWs and (pink) parties!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
