Senior Manager, Business Management
Senior Manager, Business Management
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$ 108800 - 163200
1 Vacancy
Job Description
Work Location:
Mississauga Ontario CanadaHours:
37.5Line of Business:
Business Management Strategy & SupportPay Details:
$108800 - $163200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
The Senior Manager Onboarding Training & Workforce Strategy is responsible for overseeing and enhancing the onboarding training cross-skilling and ongoing support processes within the Banking Estates and Credit Servicing (BECS) team in CPB Operations. This role involves close interaction with Operations executives and people leaders HR training teams and other stakeholders to ensure that processes are efficient effective and aligned with organizational goals. Over time this role has the potential to become a people manager role.
Reporting to the Vice President Banking Estates and Credit Servicing your primary accountabilities include:
Creating and implementing a consistent onboarding and training program for new-to-role BECS colleagues
- Coordinate with HR agencies access enablement and team members to ensure smooth onboarding processes.
- Develop and distribute onboarding materials.
- Conduct onboarding sessions.
- Provide oversight and reporting on onboarding activities.
- Prepare and distribute the BECS Welcome Package.
- Design and implement self-learning modules simulations reverse shadowing and exit tests for top processes depending on risk.
- Update training materials to reflect changes in procedures.
Creating and implementing a consistent cross-skilling strategy to enable BECS colleagues to grow their careers as Operations professionals and to enable increased efficiency across BECS Operations teams and where needed creating refresher training for critical processes
- Define requirements for refresher / continuous training and cross-skilling readiness.
- Provide oversight and recommendations for cross-skilling initiatives.
- Maintain and update the training log and matrix
- Execute against the continuous training plan
- Create deliver and maintain career development tactics (career fairs mentorship programs CDP workshops etc)
Providing thought leadership and expertise on leveraging AI or other emerging technologies and approaches to efficiently create maintain and deliver training.
Bringing adult learning and engagement global best practices to inform the BECS onboarding & training approach
Designing and building the team that will drive and deliver against these accountabilities and working in partnership with the CPB Operations Colleague Confidence team to amplify and support centrally-led content
Over time the role is expected to also expand to have accountabilities include:
Managing change across the BECS portfolio
- Oversee the change calendar and ensure all changes are communicated effectively in partnership with Operations Service Design.
- Determine required support for changes including communications change management training and procedure updates.
- Collaborate with station training to implement procedural changes.
Providing leadership on employee engagement and support
- Organize and conduct quarterly townhalls and colleague appreciation events.
- Support CPB events and initiatives.
- Provide support for the Partner Index/Cares program.
Job Requirements:
- Minimum7 years of relevant work experience
- Proven experience in onboarding training and change management.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with various stakeholders.
- Excellent organizational and project management skills.
Inclusiveness
At TD we are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee can reach her/his potential.
TD is committed to providing accommodations. If you require an accommodation we will work with you to meet your needs.
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
Senior Manager
Employment Type
Full-Time
