CUSTOMER EXPERIENCE CONSULTANT - ARABIC SPEAKER - CX
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Salary Not Disclosed
1 Vacancy
Job Description
Role Overview:
We are seeking a highly motivated Arabic-speaking Customer Experience (CX) Consultant to serve as the sole advisor supporting the Head of CX (also referred to as BEX) in a Government Authority. This is a strategic hands-on role based onsite in Riyadh focused on strengthening the authoritys customer experience capabilities and laying the foundation for long-term success.
Key Responsibilities:
- Act as the dedicated consultant to the Head of CX providing strategic and operational support.
- Design and develop a government entity satisfaction index to measure and enhance stakeholder satisfaction.
- Build and maintain a pipeline of CX-related projects including ideation planning and preliminary structuring.
- Support the execution of ongoing CX initiatives and monitor their impact.
- Coordinate with internal and external stakeholders to ensure alignment with the authoritys digital transformation goals.
- Prepare high-quality presentations reports and dashboards for executive review.
- Facilitate workshops or interviews as needed with relevant government stakeholders.
Qualifications:
- Proven experience in customer experience strategy measurement or design ideally in the public sector or with government entities.
- Fluency in Arabic is required; strong English communication skills are an advantage.
- Strong background in designing satisfaction indexes or experience measurement frameworks.
- Excellent analytical communication and stakeholder engagement skills.
- Prior experience working onsite in KSA preferably with digital government or regulatory bodies is a plus.
- Self-starter with the ability to work independently and manage multiple tasks under tight timelines.
Engagement Details:
- Onsite presence in Riyadh is required throughout the engagement.
- Consultant will work directly with the Head of CX/BEX with limited internal team support.
- This is a strategic builder role ideal for professionals who enjoy shaping and structuring CX functions from the ground up
Vertical:
Technology
Employment Type
Full Time
