Job Description Summary

Job Description

Site SPOC Management

• Manage and coordinate with payroll SPOCs based at factory locations ensuring clarity of payroll responsibilities.
• Act as the bridge between central payroll team and factory SPOCs.
• Provide guidance and support to SPOCs who may be managing multiple HR/admin functions alongside payroll.
• Ensure site SPOCs maintain input records approvals and audit backups as per governance requirements.
• Conduct regular check-ins to monitor progress resolve issues and align on timelines.
• Create a knowledge repository of SOPs FAQ templates and escalation paths.

Team Leadership & Governance

• Lead mentor and manage a team of payroll specialists and analysts.
• Allocate responsibilities to team members for specific payroll cycles statutory filings and query resolutions.
• Monitor Key metrics and KPIs set by the global governance team ensuring continuous adherence.
• Identify training needs and organize periodic knowledge sharing or refresher sessions for the team.
• Drive operational rhythm through regular team huddles issue resolution meetings and escalation tracking

Payroll Input Governance

• Ensure timely and accurate collection of site-level payroll inputs such as attendance overtime leave shift allowances and other variable components.
• Understand the clauses related to salary structure changes allowances retroactive payments bonus eligibility and effective dates.
• Check salary revision data for accuracy employee codes revised amounts effective dates arrear calculations.
• Work with SPOCs to validate inputs before final submission to the central payroll processing team.
• Flag anomalies or data gaps and coordinate with input owners for corrections.
• Ensure segregation of duties between input generation and processing.
• Approve sensitive entries like ad hoc payments onetime adjustments or recoveries.
• Drive periodic training and refreshers for input owners.
• Maintain version control and audit trail of input files.
• Lead root cause analysis for any input related errors or escalations.
• Report governance metrics (input accuracy % delay trends error root causes).

Benefits & Insurance Coordination

• Oversee administration of employee benefits in line with the policy.
• Ensure SPOCs handle enrollments addition deletions and escalations related to insurance benefits.

Exit Management

• Ensure SPOCs coordinate F&F processing for employee exits.
• Monitor documentation for clearances final input collection and timely data sharing with payroll processing team.
• Validate Gratuity notice pay leave encashment and statutory recoveries for outgoing employees.

Query Management

• Oversee the resolution of employee payroll queries raised at the factory sites.
• Act as a second-level escalation point for unresolved or complex payroll issues.
• Ensure SPOCs are equipped with updated knowledge on payroll policies system changes and FAQs.
• Ensure standard templates and tone of communication are used while responding to employees.
• Review common queries and propose policy clarifications or communication updates.
• Facilitate periodic connects between central payroll and factory SPOCs to align on processes and feedback.

Compliance and Risk Management

• Ensure payroll practices at the factory sites align with statutory regulations (PF ESI PT etc.) and internal policies.
• Maintain and implement ICFR and SOX controls for payroll.
• Participate in internal external and statutory audits provide data backups and clarify queries.
• Maintain complete audit trail of payroll processing and employee payments.
• Identify and mitigate operational risks duplicate payments and late payments.
• Ensure employee payroll data is secured and accessible only to authorized personnel.
• Train factory SPOCs and payroll processors on handling sensitive information securely.
• Publish monthly/quarterly compliance dashboards to leadership.

Business Continuity Planning (BCP)

• Establish backup processes for critical payroll operations during system failures or emergencies.
• Document SOPs and cross train team members for coverage during absenteeism or attrition.
• Conduct periodic mock drills or simulation tests for BCP readiness.

Qualifications/Requirements:

• Graduate/Postgraduate in HR Commerce or a related field
• 1015 years of experience in payroll operations with exposure to multi-site environments
• Strong understanding of payroll inputs statutory compliance and factory-level operations
• Experience in managing remote teams or stakeholders
• Strong coordination and people management skills
• Ability to manage priorities across multiple stakeholders
• High attention to detail with process orientation
• Good communication and training skills to enable site SPOCs

Additional Information