Service Technician
Service Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a hands-on problem solver with a passion for customer service and technology
Cambridge is seeking a Service Technician to support our innovative S-Series and V-Series product lines. This role is ideal for a driven and customer-focused professional who thrives on troubleshooting building relationships and making a real-world impact through technical support.
What Youll Do
As a Service Technician youll play a key role in the performance and reliability of our HVAC systems. Your responsibilities will include:
- Delivering phone-based technical support for S-Series and V-Series equipment
- Logging detailed customer interactions and resolutions in our CRM platform
- Collaborating with engineering operations and supply chain teams to resolve product issues and improve quality
- Assisting in the creation and delivery of contractor and customer training materials
- Supporting safety quality and continuous improvement initiatives
- Traveling (up to 50%) to customer sites for diagnostics training and field support
- Representing Cambridges core values and commitment to excellence in every interaction
What Youll Bring:
- High school diploma or equivalent
- 35 years of experience in customer service and/or HVAC-related field
- Background in technical product support within HVAC or similar mechanical systems
- Excellent troubleshooting and remote problem-solving abilities
- Strong communication and interpersonal skills
- Proficiency with CRM systems and accurate recordkeeping
Why Join Cambridge
This is more than a support roleits a chance to grow your technical expertise shape the customer experience and help deliver exceptional solutions in the field. Youll join a supportive collaborative team that values innovation integrity and continuous youre ready to take the next step in your career apply today and make a lasting impact.
Cambridge Air Solutions is an Equal Opportunity Employer.
We welcome differences in form of gender race ethnicity disability geography socioeconomic status age politics religion philosophy sexual orientation gender identity or expression and veteran status. All applicants who share this goal are encouraged to apply and we look forward to hearing from you.
Required Experience:
IC
Employment Type
Full Time
