Catering Sales Manager

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views If so please read on! Mr. C Miami - Coconut Grove is looking to hire a Catering Sales Manager.

This position has a competitive wage depending on experience. All eligible full-time regular employees are also offered great benefits including medical dental vision and a 401 (k) retirement savings plan holiday pay vacation time paid time off (PTO) parking and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry consider applying to join our exceptional team today!

WHO WE ARE

From the fourth-generation hospitality leaders brothers Ignazio and Maggio Cipriani comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica the hotels interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service complimented by luxury accommodations and amenities.

YOUR ROLE AS A CATERING SALES MANAGER: As a Catering Sales Manager at our boutique luxury hotel you will be responsible for curating selling and executing memorable events that reflect the distinct character and elevated service standards of our property. You will act as a brand ambassador offering highly personalized planning experiences to clients and ensuring flawless execution in collaboration with culinary operations and service teams.

COMPENSATION STRUCTURE

As a valued member of our sales team you will receive a competitive base salary along with performance-based incentives tied to revenue generation and event success metrics.

DUTIES AND RESPONSIBILITIES

1. Respond to Catering Inquiries

• Manage incoming catering requests via phone email walk-ins and third-party platforms.
• Qualify leads based on event size budget and availability.
• Provide prompt follow-up communication to potential clients within the designated lead response time set by the Director of Sales & Marketing.

2. Client Site Inspections and Walkthroughs

• Schedule and conduct property tours with prospective clients to showcase event spaces amenities and catering capabilities.
• Customize each site visit based on client type (e.g. weddings corporate events social functions) and ensure presentation of tailored proposals.

3. Lead Management and Business Development

• Monitor and manage leads from various channels including hotel website industry platforms (CVENT etc.) and direct referrals.
• Proactively solicit new business through outbound calls emails and networking within the local market and key verticals (corporate social nonprofit).
• Maintain ongoing communication with past clients to drive repeat business and referrals.

4. Menu Planning and Customization

• Work with the Executive Chef and banquet team to create custom menus based on client preferences dietary restrictions seasonal offerings and budget constraints.
• Schedule and conduct menu tastings for contracted or high-potential clients; document and communicate client feedback to culinary team.

5. Contracting and Documentation

• Prepare and issue catering contracts ensuring all terms are aligned with client expectations and company standards.
• Accurately prepare and distribute Banquet Event Orders (BEOs) Diagrams and Group and Event Resumes to internal departments.
• Collect deposits and follow up on outstanding balances according to established payment schedules.

6. Event Planning and Execution Oversight

• Serve as the primary point of contact for clients throughout the planning process from initial inquiry to post-event follow-up.
• Servicing definite groups - assist with the F&B planning of all definite groups as assigned by DOS from beginning to end.
• Communicate all event details to all departments.
• Be present during events for the first hours to ensure successful execution and serve as an on-site liaison for the client.
• Ensure timely and professional introductions between the on-site client and lead banquet staff such as the Banquet Manager and/or Captain.

7. Interdepartmental Collaboration

• Participate in weekly BEO meetings and sales/catering team meetings to review upcoming events and operational needs.
• Work closely with the Banquet Manager and kitchen team to ensure service standards food quality and timing align with event expectations.

8. Revenue and Forecasting Support

• Track and report event revenues deposit collection status and event profitability.
• Maintain accurate booking and revenue data in Delphi.
• Support the Director of Sales & Marketing in forecasting catering revenue and identifying business gaps or opportunities.

9. Compliance and Operational Standards

• Ensure all events comply with hotel policies health and safety regulations and local ordinances (permits fire code etc.).
• Follow all company procedures for guest service financial transactions and operational documentation.

10. Guest Satisfaction and Post-Event Follow-Up

• Solicit post-event feedback from clients to assess satisfaction and identify areas for improvement.
• Address any issues or complaints in a timely and professional manner.
• Maintain detailed client records for future reference and personalized service.

11. Flexibility and Availability

• Maintain availability to work evenings weekends and holidays based on event schedule and business needs including flexibility for client site visits and last-minute requests.

12. Internal Event Coordination

• Provide full planning and execution support for internal events including staff meetings marketing activations HR events and corporate gatherings for Mr. C Hotels.
• Collaborate with department heads to gather event specifications confirm budgets and coordinate food beverage and space requirements.

QUALIFICATIONS AND REQUIREMENTS

• Bachelors degree in hospitality communications sales or marketing preferred.
• Proven experience as a Catering Manager or similar role.
• Knowledge of food hygiene and menu creation.
• Strong organizational time management and customer service skills.
• Calm under pressure; decisive in high-stress situations.
• Flexible schedule including weekends and holidays.
• Skilled in event food & beverage sales and contract completion per company standards.
• Effective team leadership and staff management capabilities.
• Strong analytical problem-solving and multitasking skills.
• Proficient in Delphi Opera Salesforce MS Office Suite and other business software.
• Self-motivated with excellent time management and autonomy.
• Clear and professional communicator with team members clients and the public.
• Fluent in English (read write speak).
• Knowledgeable in hotel operations safety protocols permits and local ordinances.
• Willingness to work variable schedules due to business needs.
• High level of discretion and independent judgment.
• Track record of successful event and product launch planning.
• Strong leadership and conflict management abilities.
• Adaptable communication style; skilled at stakeholder engagement.
• Effective at managing marketing initiatives of varying scale.
• Analytical thinking to drive product and service demand.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks only incidentally related to each position have been excluded. Requirements skills and abilities included have been determined to be the minimal standards required to successfully perform the no instance however should the duties responsibilities and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

READY TO JOIN OUR TEAM

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job please fill out our initial 3-minute mobile-friendly application. We look forward to meeting you!

Equal Employment Opportunity