Hire Controller
Hire Controller
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1 Vacancy
Job Description
Job Description
Job Title: Hire Controller
Location: Milton Keynes
Hours: Monday Friday 07:30 17:00
Salary: Up to 30000 per year (dependent on experience)
Benefits:
Company pension
Generous holiday allowance with the option to buy/sell days
Retail discounts & employee recognition awards
Life assurance
24/7 employee assistance programme
About the Role:
Customer Service Its a People Thing
Are you someone who can start a conversation in an empty room Do you thrive in a fast-paced environment and take pride in getting things done efficiently If so this role is a great fit for you. As a Hire Controller at a leading equipment rental provider youll play a vital role in delivering exceptional customer service. You will be the first point of contact for customers building strong relationships and supporting them through the entire hire journey from initial enquiry to off-hire and feedback. Your focus will be on understanding the customers needs offering solutions upselling when appropriate and ensuring a smooth and professional service every time.
Key Responsibilities:
- Handle inbound hire enquiries via phone email and website
- Process orders from enquiry through to post-hire feedback
- Develop strong long-term relationships with customers
- Maximise hire and upsell opportunities through product knowledge
- Liaise with internal teams to coordinate deliveries and collections
- Use your initiative to resolve issues quickly and efficiently
- Maintain accurate records and uphold high standards of service
About You:
- Previous experience in a customer service or sales support role
- Experience handling inbound orders or enquiries
- Industry knowledge in equipment hire or construction is desirable but not essential
- Strong communication influencing and relationship-building skills
- Ability to work independently and as part of a team
- A proactive and adaptable mindset comfortable handling multiple priorities
- Confident using MS Office and eager to learn new systems
- A drive for continuous improvement and delivering a great customer experience
About the Company:
This role is within a leading national equipment rental company serving sectors such as construction infrastructure industrial and events. With a people-first approach and a commitment to operational excellence the company offers rewarding careers professional development and a supportive work environment. Theyre proud to promote inclusivity wellbeing and equality throughout the business and are dedicated to ensuring their teams are safe supported and recognised.
Employment Type
Full-Time
