Technical Support Engineer, Amazon Robotics Technical Support (ARTS)
Technical Support Engineer, Amazon Robotics Technical Support (ARTS)
Posted on :
08-08-2025
Employer Active
1 Vacancy
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Job Description
Are you an engineer looking for more challenging and impactful work Do you thrive on solving complex technical problems while keeping customer success at the forefront If so Amazon has the perfect opportunity for you!
Amazon Robotics is growing its Technical Support Engineering team in London and were looking for talented engineers to join us. Our team brings together deep technical expertise a passion for problem-solving and a commitment to operational excellencekeeping over one million Amazon Robotics systems running 24/7.
New to robotics No problem! We value your strong technical expertise in other domains and provide the training you need to succeed. Join us at Amazon Robotics and see how your work can drive innovation and make a real impact!
Work Schedule:
This is a full-time five-day workweek role with one of those days being a Saturday or Sunday to help maintain seamless 24/7 support.
Key job responsibilities
Service Restoration: Investigate and resolve technical issues through our in-house ticketing system. Leverage data sources and logs to diagnose hardware or software faults within the Amazon Robotics environment including robotics performance issues server disruptions affecting robot navigation and robotic station malfunctions.
Collaboration: Work closely with on-site robotics technicians and engineers guiding their troubleshooting efforts. Partner with software development engineers to ensure seamless integration and functionality of the code that powers our robotic systems.
High-Severity Calls: Play a key role in resolving critical issues impacting the customer experience. Participate in live troubleshooting sessions via conference bridge coordinate resolution efforts and escalate when necessary. Use logs dashboards and data dumps to pinpoint problematic components and develop mitigation strategies.
Process Improvement & Automation: Drive continuous improvement by refining processes and procedures contributing to internal projects and identifying opportunities for automationenhancing efficiency for both our team and our customers.
About the team
We are Amazons top-tier robotics problem solvers. As a global team of robotic systems specialists across the US EU and APAC we are expanding our presence in London to support our 24/7 global operations.
In this role you will provide remote technical support through tickets and voice communication ensuring the reliability and performance of our robotics systems. To set you up for success we offer comprehensive internal training hands-on mentorship both onsite and remotely and additional training at customer locations.
- Relevant bachelors degree or an equivalent combination of education and experience.
- Three years of technical support experience in an enterprise environment with a focus on troubleshooting and finding the root cause of issues rather than system setup.
- Strong verbal and written communication skills with the ability to clearly explain technical issues to different audiences including customers and leadership.
- Experience in writing technical documentation or support articles.
- Hands-on experience troubleshooting technical issues including reading and analyzing logs using dashboards and responding to service alerts and alarms.
- Experience with system administration and troubleshooting preferably in Linux along with a basic understanding of networking.
- Masters degree in a relevant technical field.
- Five or more years of troubleshooting systems platforms or applications in a second-line (or above) operations team.
- Active technical certifications in one or more relevant technical fields (Cloud services Networking Cybersecurity etc.).
- Understanding of project and change management methodologies and best practices.
- Scripting knowledge in any programming language with previous experience automating tasks via scripts.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Robotics is growing its Technical Support Engineering team in London and were looking for talented engineers to join us. Our team brings together deep technical expertise a passion for problem-solving and a commitment to operational excellencekeeping over one million Amazon Robotics systems running 24/7.
New to robotics No problem! We value your strong technical expertise in other domains and provide the training you need to succeed. Join us at Amazon Robotics and see how your work can drive innovation and make a real impact!
Work Schedule:
This is a full-time five-day workweek role with one of those days being a Saturday or Sunday to help maintain seamless 24/7 support.
Key job responsibilities
Service Restoration: Investigate and resolve technical issues through our in-house ticketing system. Leverage data sources and logs to diagnose hardware or software faults within the Amazon Robotics environment including robotics performance issues server disruptions affecting robot navigation and robotic station malfunctions.
Collaboration: Work closely with on-site robotics technicians and engineers guiding their troubleshooting efforts. Partner with software development engineers to ensure seamless integration and functionality of the code that powers our robotic systems.
High-Severity Calls: Play a key role in resolving critical issues impacting the customer experience. Participate in live troubleshooting sessions via conference bridge coordinate resolution efforts and escalate when necessary. Use logs dashboards and data dumps to pinpoint problematic components and develop mitigation strategies.
Process Improvement & Automation: Drive continuous improvement by refining processes and procedures contributing to internal projects and identifying opportunities for automationenhancing efficiency for both our team and our customers.
About the team
We are Amazons top-tier robotics problem solvers. As a global team of robotic systems specialists across the US EU and APAC we are expanding our presence in London to support our 24/7 global operations.
In this role you will provide remote technical support through tickets and voice communication ensuring the reliability and performance of our robotics systems. To set you up for success we offer comprehensive internal training hands-on mentorship both onsite and remotely and additional training at customer locations.
- Relevant bachelors degree or an equivalent combination of education and experience.
- Three years of technical support experience in an enterprise environment with a focus on troubleshooting and finding the root cause of issues rather than system setup.
- Strong verbal and written communication skills with the ability to clearly explain technical issues to different audiences including customers and leadership.
- Experience in writing technical documentation or support articles.
- Hands-on experience troubleshooting technical issues including reading and analyzing logs using dashboards and responding to service alerts and alarms.
- Experience with system administration and troubleshooting preferably in Linux along with a basic understanding of networking.
- Masters degree in a relevant technical field.
- Five or more years of troubleshooting systems platforms or applications in a second-line (or above) operations team.
- Active technical certifications in one or more relevant technical fields (Cloud services Networking Cybersecurity etc.).
- Understanding of project and change management methodologies and best practices.
- Scripting knowledge in any programming language with previous experience automating tasks via scripts.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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