People Shared Services Analyst

Join the team redefining how the world experiences design.

Kamusta hey gday mabuhay kia ora hallo vtejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship campus is in Sydney Australia but with many of our Canvanauts calling the Philippines home our office in Manila is a buzzing place. Whether your role needs you in the office at home or a bit of both weve created an environment that truly empowers you to thrive.

What youd be doing in this role

The People Central Systems & Reporting team sits within the People Central (Shared Services) and is passionate about delivering second-line support for in-scope processes and tools such as Compensation Administration Reporting and Dashboard solutions technical support for People tools including Workday Jira and CultureAmp. The team ensures that our systems are optimized and streamlined allowing Canvanauts to focus on doing their best work.

At the moment this role is focused on:

• Be the first point of contact for Canvanauts with HR questions from leave requests to system navigation and help them get the clarity they need quickly.
• Manage a high volume of diverse queries each day offering thoughtful support on everything from basic how-tos to more complex process guidance.
• Coordinate with other People teams when queries need escalation ensuring requests are followed through and everyone stays in the loop.
• Support system hygiene by maintaining accurate employee data and completing updates across our key platforms.
• Help streamline and scale our support processes document common questions refresh help guides and suggest improvements to make things simpler and clearer.
• Jump in on special projects or system rollouts when needed learning new tools and processes as you go.

Youre probably a match if:

You are someone who thrives in a busy varied environment and genuinely enjoys helping people solve problems. Youre comfortable juggling multiple requests while staying organized and maintaining quality. This role is perfect if you want to be the reliable person others turn to for support while growing your expertise across people operations and systems.

• You bring at least 3 years of experience in HR shared services HRIS support or related systems roles ideally across multiple regions like APAC EMEA and the Americas.
• Youre familiar with tools like Workday Jira and Google Sheets or Excel and comfortable navigating them to get things done.
• You communicate clearly and thoughtfully whether its through writing or in conversation especially when things are fast-moving or involve multiple stakeholders.
• You have a sharp eye for detail follow through on tasks and proactively flag blockers or risks before they escalate.
• You naturally think about the bigger picture seeing how different pieces connect and spotting ways to make processes simpler faster or more scalable.
• Youre comfortable working across teams and tools and youre not afraid to ask questions explore new ways of doing things and continuously learn.

What will you learn and how will they develop at Canva

• Build expertise in HR systems and tools while expanding your technical comfort zone
• Strengthen your problem-solving skills and ability to improve processes for everyone
• Learn to work effectively across different teams and navigate complex requests with confidence
• Develop strong operational skills - from understanding system workflows to creating helpful resources
• Develop as a trusted go-to person who helps others feel confident and supported
• Be part of a coaching-led culture that values continuous learning and collaborative problem-solving

About the team

People Group is a group of passionate and versatile team members who are on a mission to Empower our teams to do the best work of their lives. We do this through focusing on five key strategies; Empower every person and every team; continuously up-skill; achieve impactful goals; ensure we all feel we truly belong and thrive every day.

People Central: At the heart of what makes our people experience world-class and seamless are strong problem solvers and collaborators with a relentless focus on delivering friction-free employee experiences. Across the entire employee lifecycle from onboarding all the way to offboarding and everything in between the team fuels Canvas growth by delivering seamless scalable and delightful employee experiences and implementing processes that future-fit Canva.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Remote Work :

Yes

Employment Type :

Full-time