Operations Analyst
Operations Analyst
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Job Description
Are you passionate about turning data into actionable insights that enhance customer satisfaction and drive business performance Join our dynamic team as an Operations Analyst (Consumer) and play a pivotal role in shaping the customer experience and supporting our sales teams with strategic data-backed solutions.
Key Responsibilities:
Customer Satisfaction
- Partner with Sales to align operational strategies with customer satisfaction goals.
- Analyse customer feedback and site visit insights to identify pain points and improvement opportunities.
- Monitor and report on Customer Satisfaction Index (CSI) performance driving initiatives to exceed stretch targets.
- Collaborate with System Administrators to enhance Salesforce SPANCOP processes.
Line of Business (LOB) Advocacy
- Develop deep knowledge of customer segments and behaviours to become a trusted advisor.
- Understand the full Offer to Cash workflow and contribute as a subject matter expert.
- Support sales productivity by streamlining administrative tasks and automating processes.
- Lead initiatives that resolve recurring issues and improve customer and sales team experiences.
Project Management
- Drive customer-impacting strategies using Agile methodology.
- Lead stand-ups retrospectives and backlog grooming sessions to ensure project momentum.
- Maintain accurate documentation and communicate changes swiftly to mitigate risks.
Reporting & Collaboration
- Deliver regular dashboard updates and flag potential roadblocks early.
- Share success stories and improvements across the business via approved channels.
- Actively participate in team meetings and Agile ceremonies.
- Support the Sales Onboarding & Training Program and promote the Customer Solutions Team brand.
Qualifications :
- Proven experience in operations analysis business analysis or a similar role.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
- Excellent communication and stakeholder engagement skills.
- Experience with Salesforce and Agile project methodologies is highly desirable.
- A proactive mindset with a passion for continuous improvement and customer advocacy.
- MS Office Suite JDE Power BI Intermediate
Other Systems/Tools: - Confluence / Jira / Test Rail
- Customer Obsessed
Additional Information :
We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.
Please note: This role is being sourced through Viva Energy Australia therefore we will not be accepting applications via external recruitment agencies.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
