Production Support Analyst
Production Support Analyst
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1 Vacancy
Job Description
Job Location: 1585 Broadway New York NY 10036(4 days a week on site)
Job Duration: 12 Months Extension
Job summary:
- We are looking for a Production Support Analyst to join the Global Morgan Stanley Technology team. -
- Interested in Supporting distributed Platform-Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.
- Enjoys new technological challenges and solving hard problems.
- Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.
Responsibilities:
- A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts incident management problem management and user escalations/tickets via ServiceNow
- You will troubleshoot issues across the entire stack: hardware software application and network.
- Manage Incident calls with IT partners Infrastructure teams and other technology stakeholders
- Collaborate with development teams and users to resolve Support issues
- Identify areas for improvements including automation toil reduction resiliency and observability across the platform and help build up the knowledge and documentation for the team
- Operate on a follow-the-sun support model with global production support coverage in Asia EMEA and North America.
- You will participate in weekend and off hours on-call on rotational basis and be point of escalation during critical incidents -
- Ensure that our global teams are working together and following consistent procedures and practices.
Skills Required:
- 1 to 5 years practical experience in Production support or similar role.
- Working knowledge of UNIX/LINUX operating system
- Any scripting language (E.g. Shell Scripting Python Perlor JavaScript) and a Relational database (E.g. Sybase DB2 SQL Postgres and so on)
- Experience in troubleshooting Application Issues and Managing Incidents-Excellent and confident communicator to manage high-pressure environment
- Bachelors Degree in Computer Science or an engineering field
- Prior Financial Industry experience is desirable.
- Familiarity with SRE principles and practices such as service level indicators (SLIs) service level objectives (SLOs) error budgets incident management postmortems and blameless culture.
- Exposure to modern Observability Tooling such as Prometheus Grafana Kubernetes Docker Ansible etc.-Knowledge of ITIL Principles SDLC and Agile development is desired
- Experience in Cloud / Distributed computing technology or certification is a plus.
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Employment Type
Full-time
