Technical analyst
Technical analyst
Posted on :
03-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Infrastructure Management:
- Manage and support desktop and server environments including Windows Linux and other operating systems.
- Ensure the reliability and stability of servers desktops and network systems.
- Perform regular updates patches and security enhancements on all systems.
- Backup and Recovery:
- Design implement and manage backup and recovery solutions using Commvault.
- Monitor backup operations and ensure the integrity of data backups.
- Perform regular testing of backup and disaster recovery processes.
- Troubleshoot and resolve issues related to backup failures data corruption and system downtime.
- Audited Environment Compliance:
- Work within regulatory frameworks relevant to the pharmaceutical industry ensuring all systems and processes are compliant with industry standards.
- Maintain detailed and accurate documentation to support audit requirements including system configurations processes and backup procedures.
- Participate in internal and external audits providing necessary documentation and technical explanations.
- Technical Support:
- Provide advanced technical support for desktop and server-related issues.
- Assist in resolving complex technical issues escalated by junior engineers or the helpdesk team.
- Collaborate with other IT teams to ensure seamless integration and operation of systems.
- Participate in IT infrastructure projects including system upgrades migrations and new implementations.
- Continuous Improvement:
- Stay updated with the latest industry trends and technologies related to desktop server management and backup solutions.
- Recommend and implement improvements to enhance system performance security and efficiency.
1. User Support & Troubleshooting Provide technical support to plant personnel for issues related to desktop systems, laptops, printers, HMIs, label printers, and mobile devices. Troubleshoot application errors (e.g., LIMS, SAP, MES, SCADA) and escalate where required. Support users working in cleanroom and GxP-compliant areas with proper adherence to gowning and hygiene protocols. 2. Ticketing & Documentation Record all incidents, service requests, and changes in the ITSM/ticketing system (e.g., ServiceNow, Remedy). Ensure tickets are logged with complete details, categorization, and impact level. Close calls with proper resolution notes and user confirmation. 3. Compliance Support (GxP/CSV) Ensure IT procedures in plant areas comply with data integrity, audit trail, and change management standards. Follow Good Documentation Practices (GDP) while recording actions and resolutions. Support execution of IT tasks during validation, calibration, or equipment qualification activities. 4. Asset & Access Management Assist in managing IT assets within the plant (PCs, scanners, handhelds, industrial PCs). Perform user provisioning and de-provisioning in line with pharma plant policies and audit trails. Track movement and assignment of IT equipment and maintain audit-ready records. 5. System Monitoring Monitor critical manufacturing systems and interfaces (e.g., PLCs, MES terminals). Escalate alarms or downtimes impacting production immediately to relevant IT/OT teams. 6. Coordination with IT/OT/QA Teams Work closely with OT engineers and QA teams during equipment/software incidents. Coordinate with central IT or external vendors for issues beyond local resolution. Support during audits and inspections by providing IT records or logs when required. 7. Preventive Maintenance & Housekeeping Participate in scheduled IT system health checks and backups. Ensure IT systems and cables in cleanroom areas are well-maintained and do not violate GMP conditions. 8. Reporting & Communication Share daily/weekly status reports on tickets, system issues, and user feedback. Proactively communicate planned maintenance, outages, or updates to relevant plant departments.
Education
Any graduate
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
