Commercial Service Manager
Commercial Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a driven and experienced CommercialService Manager to lead our high-performing commercial service this role youll be responsible for managing day-to-day service operations mentoring the service team ensuring customer satisfaction and maintaining efficient workflows. The ideal candidate will be a strong leader with a customer-first mindset and a solid background in dealership service operations.
Benefits:
- Competitive compensation package.
- Opportunities for career advancement and professional growth.
- Supportive and collaborative work environment.
- Ongoing training and development opportunities.
- Access to state-of-the-art equipment and tools.
- Medical dental and vision insurance.
- 401(K) retirement plan which includes a company match.
- A generous PTO program that includes a paid day off for your birthday!
- Employee discounts on vehicle purchases and services.
Responsibilities:
- Oversee all service department operations including scheduling customer service technician performance and workflow efficiency
- Supervise and ensure the success of all warranty processes maintaining compliance with manufacturer standards and maximizing warranty revenue.
- Support and oversee the dealerships Mobile Service Team to ensure efficient high-quality off-site service operations.
- Hire train and manage service advisors and technicians
- Ensure a high level of customer satisfaction and resolve any escalated issues
- Monitor department profitability and manage budgets labor hours and parts inventory
- Collaborate with parts sales departments office and body shop for optimal dealership performance
- Enforce safety protocols and compliance with manufacturer and company policies
- Maintain accurate service records reports and customer communication
- Implement and monitorKPIs to ensure department goals are met or exceeded
- Promote a culture of accountability professionalism and continuous improvement
- Mentor and develop service department staff to promote continuous learning growth and overall team performance.
Qualifications:
- High school diploma or equivalent required; post-secondary education preferred
- Previous experience as a Service Manager or in a senior service role required
- Proven track record of success in an automotive dealership environment
- Excellent leadership communication and organizational skills
- Proficient inDMS systems and dealership software
- Strong understanding of automotive repairs service processes and warranty procedures
- ValidU.S. drivers license with a clean driving record
Pittsville Ford is an Equal Opportunity Employer. We are committed to creating an inclusive and respectful workplace. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability or veteran status.
Required Experience:
Manager
Employment Type
Full-Time
