Personal Lines Insurance Customer Service Representative
Personal Lines Insurance Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
- Provide service to existing clients related to updating policies providing quotes taking payments answering questions providing documentation.
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
- Work with new clients or support a producer in an effort to understand their needs gather necessary data research policy options present options finalize and bind new coverage cancel old policies and negotiate with carriers when necessary.
- Set appointments and/or client calls or support a producer to review existing policies review liability limits and exposures explore other coverage needs evaluate replacement costs round out accounts and bind renewals.
- Confer with customers to provide detailed information about products and services quote new business process renewals and/or cancel accounts take payments and provide requested documentation.
- Resolve product or service issues by clarifying the customers concern determining the cause of the issue selecting and explaining the best solution to solve the issue expediting correction or adjustment and following up to ensure resolution.
- Review audits or policies; verify accuracy and facilitate corrections as needed between client and carrier.
- Maintain records of customer interactions and transactions recording details of inquiries comments and actions taken in the agency management system.
- Collaborate with team members mentor staff provide expertise and answer questions and participate in formal and informal meetings as needed.
- Hold the insurance license required by the state of Colorado and have a minimum of five to ten years personal lines insurance customer service representative experience working at an independent insurance agency.
- Demonstrate strong knowledge of insurance products and usages rating procedures underwriting procedures coverages and industry operations to effectively manage maintain and write assigned clients and prospects.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
- Possess a sense of urgency attention to detail organization multi- tasking and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency including working knowledge of Applied Epic agency management system rating tools and carrier website navigation.
Flexible work from home options available.
YOUR FUTURE as an Independent Insurance Agent Starts Here
If youre looking for a career that offers flexibility job stability strong compensation and more then youve come to the right place! Working with a PIIAC member agency is a great career choice!
The Mission of Professional Independent Insurance Agents of Colorado (PIIAC) is to advance foster and protect Independent Insurance Agents throughout Colorado. Working with them to achieve their professional development goals advocacy and regulatory goals and to provide their Independent Insurance Agency with a suite of products and services that will create a mutually beneficial environment for members while maintaining the highest ethical business standards.
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents the demand for insurance professionals is growing every day! Is this career right for you
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
