Technical Account Manager, Cruise & Ferry

JOB DESCRIPTION

Job Title: Technical Account Manager

Group: Cruise & Ferry

Location: UK / Europe

Company Overview:

Quvia is the first AI-powered quality of experience (QoE) management platform for things that move like ships and planes transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Quvia platform uses AI and machine learning to seamlessly blend any combination of connectivity regardless of provider orbit or network into one vendor-neutral environment. It then delivers comprehensive end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE and end-user experiences. Today Quvia works with world-leading Fortune 500 companies in aviation cruise shipping and more.

Why Quvia

• Founded in 2019 Quvia is a fast-growing Series A tech startup passionate about making connectivity and digital experiences better for everyone everywhere.
• Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries and were just getting started.
• Quvia is headquartered in the greater Miami region with offices in the UK and India and remote teams around the world.
• As an early-stage company all Quvia employees have the opportunity to make a significant impact on our growth trajectory and the future of the industries we serve.
• Quvia is backed by Columbia Capital a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.
  
  

About the Role

Are you excited about the intersection of technology and customer success Do you have experience working with IP networking and SD-WAN solutions in the Cruise and Ferry industries and an interest in the next generation of connectivity technologies Come work with us to help accelerate the future of connectivity and digital experiences in Cruise & Ferry.

Quvia is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor to our Cruise & Ferry customers who are focused on elevating onboard connectivity and digital experiences for their guests and crew. As Quvias Cruise & Ferry TAM youll be the critical bridge between our customers and commercial teams working to educate and drive the successful implementation of Quvias products which include advanced analytics and AI-powered network management solutions. Your role is pivotal in ensuring our customers needs are not only met but exceeded through expert technical guidance proactive problem solving and unwavering dedication to their success.

The ideal candidate will possess a strong technical background along with excellent communication skills to drive engagement ensure successful onboarding and support long-term customer success. The successful candidate will be required to travel around Europe and elsewhere on a periodic basis 1-2 times per quarter and therefore it is essential that you hold a valid UK or EU passport.

What Youll Do

• Collaborate with the Quvia Support team to manage and resolve escalations serving as a key liaison between Quvia the customer and service providers to ensure timely and effective issue resolution
• Partner with the Quvia Product team to review and address customer feedback feature requests and product recommendations.
• Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team.
• Collaborate directly with customers operational and revenue teams to resolve non-standard issues related to the Quvia Platform.
• Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services proof of concepts (POCs) and other ad hoc initiatives.
• Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships.
  
  

What Youll Need

• Ability to participate in early-stage technical discussions around solution design and implementation
• Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers.
• Proven experience in selling delivering or supporting software solutions.
• Prior experience working in an operational role within a satellite communications service provider environment.
• Experience of working as a Technical Account Manager within a maritime environment would be advantageous.

What Well Offer

• Competitive Salary
• Performance Bonus
• Private healthcare
• Monthly phone line allowance
• Flexible Paid Time Off policy
• Paid regional / national holidays
  
  

Interested in learning more

• Check out our website at
• Read this Q&A with Kidsan Barnes SVP Cruise & Ferry at Quvia to learn more about how Quvia is disrupting connectivity technologies in the cruise industry.
• Quvia has been deployed on more than 100 cruise ships! Read this article to learn more about the value of Quvia to our customers in the cruise industry.
• We recently announced the availability of Quvias network APIs for the maritime industry. Check out the press release to learn more about how Quvia can help maritime solution providers improve onboard experiences like emergency response.
  

Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the case of doubt please contact us directly at

Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon ones qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race religion sex (including sexual orientation and transgender status) pregnancy childbirth or related medical conditions national origin age veteran status disability genetic information or any other characteristic protected by law.