Account Management Executive
Account Management Executive
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3-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As an Account Management Executive you will have complete ownership of a set of our medium-sized customer accounts and responsibility towards the renewals up-sell and cross-sell opportunities from these. Based on customers needs you will support them and drive adoption of Zohos suite of products. You will build long-term trusting relationships with various stakeholders within a customer organisation. We truly believe that we will be successful only if our customers are successful and if they derive the value and ROI from their investment in our technology.
Please note: This is a hybrid role and as such you are expected to work from our Milton Keynes office at least 3 days a week and 2 days from home.
Responsibilities:
Primary ownership and accountability for ensuring customer growth satisfaction and retention within the assigned accounts our SMB size customer portfolio.
Develop new business opportunities in your existing customer portfolio to meet upgrade and cross-sell revenue targets.
Build strong relationships with all key decision makers and influencers across the organisation.
Create maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
Uncover and mitigate any risk that threatens your customers growth satisfaction or renewal. Resolve issue escalations if needed working closely with our support product and engineering teams.
Collaborate with customers implementation partner wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer partner and Zoho.
Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zohos suite of products.
Strengthen client relationships through regular engagements and face-to-face meetings.
Forecast and track key account metrics (e.g. renewal upgrades and pipeline).
Build a solid base of reference-able customer contacts.
Requirements
3-5 years of business development experience in software/SaaS background with 2 years of Account Management experience managing MM companies.
Prior experience in selling SaaS applications such as CRM ERP Accounting and HRMS is preferred.
Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
Ability to deliver effective presentations and product demos highlighting the key value proposition.
Strong communication interpersonal and consultative skills.
Comfortable working independently in a distributed and remote environment.
Open to travel domestically for customer meetings.
Comfortable using tools such as CRM for process management and reporting.
Benefits
This is a full-time position with a 40-hour working week.
25 annual leave days.
Permanent contract.
Pension contributions.
An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
Macbook and additional screens for your WFH setup.
A vibrant international environment.
Required Skills:
Possess 5 years of experience as a Solutions or Pre-sales Consultant or within an IT consulting environment focusing on SaaS or software products. Proficiency in Enterprise SaaS applications including CRM (preferably) ERPs Legacy Systems APIs and Integrations. Demonstrated experience in handling RFI/RFP processes. Exhibit strong sales and consulting expertise coupled with exceptional communication and interpersonal skills. Ability to operate within a Hybrid model and willingness to travel for client meetings. Ability to build internal relationships and collaborate effectively with internal teams globally as well as nurture external relationships with clients. Embrace a Why over How approach to addressing customer pain points
Employment Type
Full Time
