Convention Services Coordinator

Sunseeker Resort Charlotte Harbor is currently searching for a Convention Services Coordinator!

The Convention Services Coordinator role is to perform general office duties to support all members of the Conventions Team. This role is responsible for coordinating and synchronizing the needs of the department. Strong organizational skills detail oriented and effective communication will be critical to the success of this position. and will report to the Director of Convention Services.

All duties are performed in accordance with department and Sunseeker Resorts policies practices and procedures.

Job Duties

• Provide high-level support by preparing reports gathering materials assembling information packets arranging and coordinating meetings and events.
• Assist conference team by managing schedules and appointment.
• Filing important documents organizing the office and communicating relevant information.
• Utilizing the sales automation system DELPHI efficiently and effectively based on department standards.
• Build impactful relationships with all other departments.
• Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction.
• Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job.
• Promote diversity inclusion pride respect camaraderie and fairness.
• Foster strong relationships by doing things the right way with integrity hard work collaboration and teamwork.
• Create ways to further enrich the guest experience by continuously reviewing offering suggestions on refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles and retention of luxury standards.
• Proactively seek feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Perform other functions as needed.

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit .

• Bachelors Degree in Hospitality Business Administration or related field.
• A minimum of two (2) to five (5) years of hotel convention services catering and/or hotel operations experience
• Delphi experience preferred
• Previous experience in a luxury resort setting preferred

OTHER MINIMUM REQUIREMENTS

• Experience using Delphi or sales automation program is required.
• Proficient in Microsoft Office 365
• Ability to work varied shifts including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure manage multiple priorities and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities sound judgment superior problem solving and decision-making skills
• Excellent organizational analytical and project management skills with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and related medical conditions) gender identity or expression (including transgender status) sexual orientation marital status military and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances.

Required Experience:

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