CUSTOMER SERVICE COORDINATOR
CUSTOMER SERVICE COORDINATOR
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Job Description
JOB TITLE: CUSTOMER SERVICE COORDINATOR
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a man power management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.
On behalf of our client we are looking for a competent skilled and experienced Customer Service Coordinator to work in Nairobi Kenya
Job Summary:
The role will be responsible for providing support in the FFL Imports /exports function effectively and efficiently in compliance with client and customer requirements.
DUTIES & RESPONSIBILITIES:
Compliance with local authorities requirement for imports/exports including but not limited to:
Processing of permits and IDFs
Co-ordinate shipping & logistics activities per client requirements
Prepare Certificates such certificates of Origin (EAC /COMESA)
Prepare and dispatch files for customs clearance
Generate other government agencies clearance documents
Implement exports / imports SOPs
Maintain exports/ imports records.
Receive and record exports / imports customer orders
Raise pro-forma invoices for customer orders
Communicate with customers to obtain shipment approval as soon as possible
Prepare export / imports documentation as per customer requirements
Prepare export documentation to comply with terms of applicable letters of credit
Capture orders in SAP and ensure pack and shelf-life requirements per market
Support on induction process for new employees
Engage with inspection authorities to ensure timely inspection
Book approved consignments for transit
Send pre/post alerts
Track shipments to destination
Maintain outbound shipments PODs
Update clients as necessary.
Participate in the implementation of departmental and site EMS objectives.
KNOWLEDGE SKILLS AND EXPERIENCE:
- Certification in business management supply chain management Customs clearance Freight Forwarding or its equivalents
- Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience
- Excellent Communication skills
- Decision making problem-solving creativity
- Analytical skills attention to detail
- Ability to interact at a high level with clients senior management and authorities
- Ability to work in a team environment
Ability to work independently with minimal supervision
Interested and qualified applicants should submit their applications through the link below.
Note:
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Requirements
- Certification in business management supply chain management Customs clearance Freight Forwarding or its equivalents
- Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience
- Excellent Communication skills
- Decision making problem-solving creativity
- Analytical skills attention to detail
- Ability to interact at a high level with clients senior management and authorities
- Ability to work in a team environment
Ability to work independently with minimal supervision
Employment Type
Full Time
