Investment Management Technology Support Coordinator
Investment Management Technology Support Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Company:
MercerDescription:
Mercer is a global consulting leader dedicated to helping clients enhance the health wealth and careers of their most vital assettheir people. At Mercer Investments we provide tailored guidance throughout the investment decision-making and risk management processes. Join us as a Technology Support Coordinator and be a key driver in ensuring our investment technology infrastructure is robust secure and aligned with strategic goals.
Investment Management Technology Support Coordinator
We will count on you to:
Lead the design and execution of our targeted Investment IT support model ensuring seamless resolution of technical issues related to investment management applications trading platforms and risk analytics tools.
Collaborate closely with investment teams stakeholders and shared service technology groups to understand their needs provide expert support and facilitate system upgrades and change management processes.
Develop and maintain comprehensive documentation support policies and procedures to ensure operational consistency security compliance and effective knowledge sharing across teams.
Manage support tickets efficiently prioritize critical issues and guide the team on best practices for resolving complex application problems including system upgrades and security updates.
Provide regular updates to senior management on IT support performance ongoing issues and strategic recommendations for future technology enhancements.
What you need to have:
Strong technical background in IT systems networking server management cybersecurity and experience with investment management software such as portfolio systems trading platforms and data analytics tools.
Proven experience managing IT support teams within the investment management sector with a solid understanding of the investment process and supporting tools.
Excellent communication skills with the ability to engage effectively with technical teams business stakeholders and clients at all levels.
Demonstrated ability to troubleshoot and resolve complex technical issues quickly and efficiently maintaining high service standards.
Experience in developing policies planning future IT needs and managing budgets related to investment technology support.
What makes you stand out:
Prior experience working with cloud-based platforms such as Databricks Python SQL (Presto Hive BigQuery) and visualization tools like Power BI Tableau or Looker.
Knowledge of change management security protocols and compliance standards specific to investment data and systems.
Ability to anticipate future IT requirements and develop strategic plans to enhance support models and infrastructure.
A customer-centric approach with a focus on delivering high satisfaction levels through proactive support training and stakeholder engagement.
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Required Experience:
IC
Employment Type
Full-Time
