Business Strategy Manager - Assistance Segment Lead
Business Strategy Manager - Assistance Segment Lead
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Job Description
About the opportunity
Were seeking a strategic and results-oriented Business Strategy Manager to lead our Business team within the Assistance segment with a focus on delivering excellence and scalability across Customer Support and Banking Operations. In this role youll serve as a key partner to our Customer Support and Operations Enablement teamsdriving high-impact strategic initiatives optimizing operations and ensuring we scale effectively and compliantly. Youll work closely with cross-functional stakeholders and external partners to support our continued growth and operational excellence.
In this role you will:
Lead and grow the Business team within the Assistance domain fostering a high-performance and collaborative environment
Build and continuously improve scalable business processes to support N26s rapid growth and operational excellence
Develop deep expertise in the Assistance segment (Customer Support & Ops Platform) including its infrastructure systems and workflows
Own day-to-day operations and relationships with external service providers in the Assistance space ensuring high performance and strong collaboration
Track and analyze key performance indicators (KPIs) and service-level agreements (SLAs) of external partners to ensure alignment with company objectives
Regularly review operational data and KPIs to uncover insights and identify areas for improvement across your projects and responsibilities
Prepare robust business cases to evaluate the cost impact and feasibility of new initiatives and operational changes
Lead high-impact projects end-to-endfrom strategic planning and design through execution continuous improvement and ongoing management
Contribute to defining strategic objectives at both the segment and team levels aligning goals with broader company priorities
Manage compliance and risk assessments tied to external partnerships including SLA monitoring and annual provider reviews
Act as a key stakeholder across multiple departments including Product & Tech Data Compliance Legal Accounting & Finance Operations and Marketing
Expand your skills in quantitative and qualitative analysis vendor and stakeholder management project leadership and strategic decision-making
What you need to be successful:
Background:
- Bachelors degree in Finance Accounting Economics Business Management Engineering Mathematics or a related field from a top-tier university.
- Minimum of 6 years of experience in a fast-paced environmentsuch as fintech banking consulting startups or corporate strategyideally within a regulated industry or financial services.
- Proven experience in vendor management with a strong ability to manage both internal and external stakeholders.
- Familiarity with audited and heavily regulated environments is a strong plus.
Skills:
- Solid project management experience including collaboration with internal teams (especially Product Tech and Compliance) and external partners.
- Strong cross-functional communication skills with the ability to work effectively across diverse teams in a multicultural environment.
- Comfortable navigating compliance and regulatory topics with a high level of independence and ownership.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-changing deadline-driven environment.
- A growth mindset and agile approach to problem-solving.
- Experience with customer-facing products or processes; understanding of customer satisfaction drivers and operational performance is a plus.
- Exceptional analytical skills and attention to detail; proficiency in Excel and project management tools is essential.
- Fluency in SQL and experience working with data to drive decisions.
- Strong storytelling and visualization skills using PowerPoint.
- Demonstrated ability to take full ownership of complex projects from ideation to delivery.
- Passion for the banking and fintech industry and a desire to deepen your understanding of how N26 operates.
Traits:
- You understand and believe in the N26 business modeland want to make a real impact.
- You thrive in a dynamic fast-paced environment and remain composed under pressure.
- You have a strong bias for action and take initiative without waiting for direction.
- You value open timely and constructive feedbackand are comfortable giving and receiving it.
Whats in it for you:
- Accelerate your career growth by joining one of Europes most talked about disruptors .
- Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.
- As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
- Additional day of annual leave for each year of service.
- A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.
- A relocation package with visa support for those who need it.
Who we are
N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.
Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
We are headquartered in Berlin with offices in multiple cities across Europe including Vienna and Barcelona and a 1500-strong team of more than 80 nationalities.
Sounds good Apply now for this position.
Equal Opportunities:
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.
We genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to .
Visit our website to learn more about Diversity Equity & Inclusion at N26.
Required Experience:
Manager
Employment Type
Full Time
