Retail Buyer's Agent Manager
Retail Buyer's Agent Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As the Retail Buyers Agent Manager youll be a key driver in evolving our buyers agency model collaborating closely with franchisees and in-store agents to deliver exceptional customer experiences and fuel measurable growth.
Youll strategically guide franchisees as they implement and expand the buyers agency model in their stores while hands-on managing and empowering in-store buyers agents to ensure consistent performance compliance and quality across the national network.
What youll do:
- Lead onboarding training and ongoing development of Retail Buyers Agents to ensure top performance and compliance
- Coach and support in-store Buyers Agents (BAs) with tools scripts and strategies to drive customer success and KPI achievement
- Act as the primary buyers agency contact for franchisees supporting them to successfully launch manage and grow their Retail BA offering
- Consult with franchisees on:
- Buyers agent recruitment and succession planning
- Setting realistic growth goals and expectations
- Integrating BA workflows with broker flows
- Store setup tools systems and compliance requirements
- Monitor and analyse performance metrics driving accountability and improvement plans where needed
- Ensure compliance with licensing legal and operational standards across the network
- Foster collaboration through the Connect referral model promoting cross-store client referrals and best practices
- Support franchisees and Retail BAs with local marketing initiatives that drive awareness of the buyers agent offering
- Drive strategic growth by documenting best practices and advocating for franchisee needs in company-wide planning
Qualifications :
- Bring 5 years of powerhouse experience in buyers agency real estate leadership or franchise support where youve made a real impact
- Proven track record working with or supporting retail franchise networks in broking real estate or financial services with expertise that drives results
- Solid knowledge of Australias real estate licensing and compliance landscape to keep everything above board and running smoothly
- A hands-on get-things-done attitude ready to jump in and make an immediate difference from day one
- Strong analytical skills with a focus on KPIs and driving performance improvements
- Outstanding communicator and stakeholder wrangler who builds strong relationships and gets buy-in across the board
- Fired up about operational excellence and growth thriving on collaboration to unlock success
Additional Information :
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.
We support our people in a variety of ways but a few of the benefits that our people rave about include:
- A vibrant relaxed yet professional culture.
- Hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration.
- A holistic wellbeing programs offering 24/7 support including medical mental health and financial wellbeing services to enable our workforce to thrive at home and work.
- Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
- An additional weeks Loyalty Leave each year after reaching 3 years service.
- Wellness initiatives with a strong focus on psychological safety.
Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.
Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.
This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.
Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!
#lendigroup #LI-GP1 #LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
