Platform Operations Business Specialist - Apple Ads
Platform Operations Business Specialist - Apple Ads
Posted on :
05-08-2025
Employer Active
1 Vacancy
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Job Description
The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Specialist to support operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Apple Ads business and its Apple Ads customers. Your key responsibilities will include: - Providing internal and external client support for Apple Ads systems and technical tools.- Investigating and solving technical issues.- Lead support issues by providing data and analysis to Operations Engineering and Product teams.- Monitor analyse and report on support efforts to key internal partners.- Elicit feedback cross-functionally from Engineering Product Marketing and Data teams on technical requirements for issue resolutions.- Coordinating ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers.- Assist internal teams with policy enforcement and management efforts.- Promote ongoing education for supported teams on internal tools and products.- Develop support content and implement training for internal partners.
- Proven demonstrable experience in Advertising Operations or a similar customer support role
- Previous experience in a customer support organisation focused on customer satisfaction
- Fundamental knowledge of ad operations and ad delivery services
- An ability to create and revise email communication quickly and articulate the message to partners
- The ability to resolve challenges and prioritise workloads
- The ability to work independently and with a team in a dynamic fast-paced environment
- Well organised with exceptional attention to detail
- Ability to identify and implement required actions quickly in order to accomplish goals eliminate roadblocks and create focus
- Excellent communication skills (verbal visual and written) with the ability to interpret data and communicate clearly and concisely
- Flexible to work with others in multiple time zones
- Excel in a dynamic environment and function effectively in the context of ambiguity
- Experience reviewing technical requirements documentation
- Search/Performance advertising experience is a plus
- Developer relations experience is a plus
- Fluency in German or Italian language (in addition to English) is beneficial
Required Experience:
Unclear Seniority
Employment Type
Full Time
Department / Functional Area
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