Job Description
- We are seeking an experienced IFS 7 Application Support Specialist for a role which involves providing technical and functional support for the IFS Applications 7 system including troubleshooting user training and system maintenance.
- Responsibilities include resolving user issues user onboarding and offboarding managing incidents and requests contributing to knowledge management and ensuring the smooth operation of the IFS environment.
- This role requires a combination of technical and functional expertise strong communication skills and a proactive approach to handling support tickets and problem-solving to ensure the effective use and maintenance of the IFS Applications 7 system.
Key Responsibilities:
- User Support: Acting as a point of contact for end-users providing guidance resolving inquiries and ensuring effective use of the IFS system through training and documentation.
- User Maintenance: User onboarding and offboarding.
- Incident & Problem Management: Proactively monitoring application availability and ticket queues Logging and tracking tickets resolving incidents and service requests and proactively identifying and addressing recurring issues.
- System Maintenance: Supporting the technical environment monitoring system performance and ensuring the completion of maintenance tasks like updates and backups.
- Data Management: Assisting with data integrity and quality within the IFS system.
- Knowledge Management: Contributing to and maintaining a shared knowledge base documenting procedures and creating user guides.
- Collaboration: Working with technical teams internal project teams and potentially with external support partners to resolve complex issues.
Technical and Functional Expertise:
- Understanding the IFS applications functionalities code base and troubleshooting techniques in front-end service layer and backend databases.
- Support the users in handling tickets related to configuring / customizing IFS for processes such as Discrete Manufacturing Order Shipping Engineer-to-Order Configure-to-Order Plan-to-Produce Procure-to-Pay Shop Floor Reporting Material and Resource Planning
- SOX / Audit Controls: Perform regular SOX Controls
- Reporting: Tracking and reporting on issues and providing data analysis for problem resolution.
- Training: Delivering user training creating training materials and ensuring users are properly equipped to utilize the system.
Required Skills & Experience:
- IFS Applications Experience: 7 years of strong hands-on experience with IFS ERP - IFS 7 or later versions is essential.
- Troubleshooting: Proven ability to troubleshoot and resolve technical and functional issues related to the IFS system.
- Communication: Excellent communication and interpersonal skills for interacting with users and technical teams.
- Problem-Solving: Strong analytical and problem-solving skills to identify and resolve complex issues.
- ITIL Processes: Understanding of ITIL processes related to Incident Management Service Request Management Change Management and Problem Management.
- Database Concepts Knowledge of database systems (e.g. Oracle SQL Server) Knowledge of database concepts and the ability to assist users with data extraction.
- Business Acumen: Understanding of how the IFS system supports business operations. Business Expertise in Manufacturing Processes such as Discrete Manufacturing Engineer-to-Order Configure-to-Order Plan-to-Produce Procure-to-Pay Shop Floor Reporting Material and Resource Planning and experience with specific IFS modules like Finance or Supply Chain
- Desirable Skills: Experience with ITSM tools such as ServiceNow and data migration and experience in IFS Cloud.