Documentation & Learning Specialist
Documentation & Learning Specialist
Posted on :
03-08-2025
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1 Vacancy
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Job Description
At Axians we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. Were present across 38 countries with more than 16 600 employees and an annual revenue of more than 3.7 billion euros in 2024.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledge-driven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities: Our partnerships with European Institutions offer stable long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking a Documentation & Learning Specialistto join our team in Brussels.
Description of the project:
We are seeking a proactive and detail-oriented Documentation & Learning Specialist to support content quality training initiatives and structured knowledge sharing in an agile dynamic Service Delivery Management this role you will ensure that critical documentation is continuously created refined structured and effectively utilized across the organization as well as learning resources are continuously developed updated and made accessible to the right audiences.
Description of tasks:
Document Creation
Knowledge and skills:
Other requirements:
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subject .
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledge-driven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities: Our partnerships with European Institutions offer stable long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking a Documentation & Learning Specialistto join our team in Brussels.
Description of the project:
We are seeking a proactive and detail-oriented Documentation & Learning Specialist to support content quality training initiatives and structured knowledge sharing in an agile dynamic Service Delivery Management this role you will ensure that critical documentation is continuously created refined structured and effectively utilized across the organization as well as learning resources are continuously developed updated and made accessible to the right audiences.
Description of tasks:
Document Creation
- Develop and maintain technical and non-technical knowledge assets including manuals SOPs SDPs ITIL processes policies step-by-step and user guides templates how-to articles newsletters and intranet content.
- Work closely with different stakeholders to enhance documentation by collecting information from various sources (e.g. emails Teams meetings) and capturing best practices process workflows lessons learned and project guidelines.
- Tailor content for different audiences ensuring clarity and consistency.
- Ensure proper categorization accessibility and usability of knowledge assets across Confluence SharePoint Online and ServiceNow.
- Organize update and publish content using tools like ServiceNow Confluence and SharePoint.
- Perform content reviews and updates to maintain accuracy relevance and alignment with current practices.
- Monitor and execute the implementation of small-scale documentation projects.
- Review and refine documentation to eliminate gaps redundancies and inconsistencies by applying content standards including formatting terminology and branding to ensure consistency across all materials.
- Assess training needs and research available learning resources.
- Develop training materials and deliver effective training sessions.
- Plan and facilitate training sessions to ensure timely and effective learning delivery including training sessions on Confluence SharePoint Online and ServiceNow functionalities.
- Track progress on Training and Learning initiatives by coordinating with stakeholders engaging with attendees and maintaining relevant training reports.
- Promote knowledge sharing by facilitating communication and supporting internal learning communities.
- Ensure compliance with the organizations Knowledge Management Strategy Communication Training and Learning policies and data security regulations.
Knowledge and skills:
- Bachelors or masters degree in an appropriate field (Knowledge Management Communication Studies Business Administration or a related field).
- Minimum 2 years of experience in a Knowledge / Document Specialist / Training Specialist role.
- Strong expertise in Microsoft Office (Word PowerPoint and Excel) in SharePoint online Confluence and ServiceNow.
- Experience with preparing training material and providing training.
- Excellent verbal and written communication skills in both English and French with the ability to facilitate training and workshops.
- Organized quick learner agile and autonomous.
- Strong collaboration skills with the ability to work across teams and departments.
- Previous experience within a European environment.
- ITIL V3 / V4 certification.
Other requirements:
- EU Citizenship.
- Resident or available to relocate to Belgium.
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subject .
Required Experience:
Unclear Seniority
Employment Type
Full Time
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