Business Operation Assistant Manager
Business Operation Assistant Manager
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Job Description
Get to Know the Team
Join the Commercial Team at Grab - a dynamic team shaping the future within Grab that helps to simplify business transportation corporate food & package deliveries as well as related services for companies across Southeast Asia.
Get to Know the Role
The Business Operations Assistant Manager plays a vital role in ensuring smooth daily operations and maintaining organizational efficiency across multiple functions. This includes managing pre-sales processes like legal document submissions and payment activations overseeing GrabGifts operations handling post-sales support for corporate services monitoring with CRM tools and fostering collaboration with stakeholders across Sales Legal Finance and other teams to ensure seamless operations. You will report to the Manager and will work fully on-site at our Jakarta office.
The Critical Tasks You Will Perform
- Pre-Sales Operations: Manage end-to-end onboarding and new acquisition process
- Campaign Promo Operations: Oversee campaign creations create SOPs and monitor team activities and ensure compliance with promotional guidelines and prevent fraudulent activities.
- Post-Sales Support: Handle complaints issues and inquiries for Corporate services.
- CRM Management: Monitor and report using Salesforce
- Stakeholder Collaboration: Maintain strong relationships with internal teams including Sales Legal Finance Customer Support to enable seamless operations.
Qualifications :
What Essential Skills You Will Need
- Operational Expertise: Strong understanding of pre-sales and post-sales processes including legal and compliance requirements.
- Data Management Skills: Proficiency in CRM tools like Salesforce to ensure data reliability and billing accuracy.
- Problem-Solving Abilities: Ability to handle complaints and inquiries effectively while maintaining service quality.
- Collaboration Skills: Proven ability to work with cross-functional teams including Sales Legal Finance and others to drive operational excellence.
- Process Optimization: Experience in creating and monitoring SOPs to ensure efficient workflows and compliance.
- Proficient in using Google Workspace or Microsoft Office tools including Sheets Docs and Slides
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
