Conversions Manager | Full-Time | PeoplesBank Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Conversion Manager at PeoplesBank Arena plays a critical role in ensuring seamless event setups breakdowns and overall facility upkeep. This is primarily an overnight position though shifts may vary based on event schedules. The Conversion Manager is expected to be on-site after every event to oversee conversions and post-event clean-ups and will also supervise union staff during non-event days for setups and routine maintenance. Reporting directly to the Director of Operations this hands-on leadership role supports operational efficiency and helps uphold the arenas high standards for client service and event readiness.

This role pays an annual salary of $65000-$75000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until October 10 2025.

PeoplesBank Arena is Connecticuts premier destination for sports & entertainment. The 15000 seat downtown arena is home to the eleventh-time National Champion UConn Womens Basketball team and the six-time National Champion UConn Mens Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley the Mens & Womens basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHLs Hartford Wolf Pack the primary developmental affiliate of the New York Rangers.

PeoplesBank Arena entertains millions of visitors annually with a variety of concerts family shows ice-skating spectaculars consumer events and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists including Taylor Swift Justin Timberlake Bruce Springsteen Billy Joel Pearl Jam Black Eyed Peas Britney Spears Drake and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

• Manage and oversee all event changeovers ensuring timely and efficient transitions between events including setup and teardown of equipment such as retractable seating dashers/plexiglass basketball flooring hoops tables chairs etc.
• Work closely with the Events Department to fulfill event rider specifications and ensure timely and accurate event setups.
• Manage and oversee all post-event clean-ups to ensure the facility is properly restored after each event.
• Supervise union staff for event set-ups and general maintenance during off days.
• Develop and implement operating procedures related to changeovers and post-event cleaning.
• Develop and implement preventative maintenance plans for retractable seating production equipment and other facility assets.
• Develop and implement workplace safety programs in compliance with OSHA standards and local regulations.
• Schedule and oversee part-time operational staff including changeover crews and custodial teams.
• Assist in budget preparation and financial management for facility operations monitoring expenditures and controlling costs.
• Assist in the payroll of part-time operational staff including changeover crews and custodial teams.
• Assist in coordinating with third-party contractors and vendors to ensure timely completion of building projects and maintenance tasks.
• Assist in enforcing building health safety and emergency action compliance.
• Conduct regular inspections and risk assessments to identify and address potential hazards within the facility.
• Regularly review and recommend updates to operational policies and procedures to enhance efficiency quality and compliance within the Operations department.
• Research evaluate and recommend equipment materials and supplies needed to support operational needs for events and ice-related activities.
• Maintain inventory of department equipment and supplies ensuring necessary materials are available for operations.
• Other duties as assigned by the Director of Operations.

• Experience working overnight operations highly preferred.
• Bachelors/Technical degree from an accredited college/university/school preferred.
• 3 years of experience in facility operations management preferred.
• Previous work in an arena convention center or public assembly facility preferred.
• Demonstrated knowledge of facility management and experience in staff supervision.
• Ability to function in a fast-paced high-pressure environment; possess strong interpersonal and communication skills.
• Ability to work flexible schedules including overnights weekends and holidays as required.
• Experience managing union labor and understanding CBA guidelines is preferred.
• Proficiency in Microsoft Office applications including Excel Word and Outlook
• Familiarity with OSHA requirements.
• Must be self-motivated and have excellent organizational skills.
• Ability to work independently while also fostering a collaborative team environment.
• Ability to lift and move heavy objects and perform physical tasks as required.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.