Manager � Operations, NBFC
Manager � Operations, NBFC
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Job Description
Role Overview
As Operations Manager you will play a pivotal role in building and scaling the companys core operations. This includes managing the full loan lifecycle setting up systems and processes and ensuring compliance with regulatory guidelines. We are seeking a hands-on process-driven professional with deep expertise in lending operations and customer servicing.
Key Responsibilities
1. Loan Operations Management
- Play a key role in the implementation and configuration of the Loan Origination System (LOS) and Loan Management System (LMS)
- Manage the entire loan life cycle end-to-end from application intake document verification KYC/C-KYC checks underwriting coordination disbursal to post-disbursal servicing.
- Liaise with credit legal compliance and technology teams to ensure smooth and compliant processing.
- Define and implement SOPs aligned with RBI guidelines and industry best practices.
2. Disbursement & Repayment
- Ensure timely accurate loan disbursals via IMPS/NEFT/RTGS and integrated banking channels / payment gateways.
- Monitor and manage repayments through NACH UPI and digital platforms.
- Coordinate with the finance team for fund movement tracking and ledger entries.
3. Vendor & Partner Management
- Manage key vendor relationships including LMS providers KYC partners collection agencies and payment gateways.
- Define SLAs track performance and ensure accountability.
4. Process Improvement & MIS Reporting
- Identify opportunities to optimize TAT accuracy and cost-efficiency across operations.
- Develop and maintain MIS reports operational dashboards and trackers for leadership review.
5. Customer Service
- Handle backend support for customer queries service requests grievance redressal and account statements.
- Implement SOPs for onboarding servicing and complaint resolution.
Preferred Technical Skills
Proficient in MS Excel for operations tracking and reconciliation.
- Familiarity with LOS LMS Payment gateways and basic API workflows will be an added
advantage.
Key Skills
Process design and SOP creation
Strong coordination with cross-functional teams and external partners
Operational audit readiness and compliance adherence
Excellent verbal and written communication
Up-to-date knowledge of RBIs digital lending and data governance norms
About Us
We are a newly established credit focused NBFC committed to enabling access to finance for MSMEs and underserved retail borrowers across India. Our mission is to build a modern tech-enabled lending platform that delivers responsible credit at scale.
Our parent AVANA Companies () is a U.S. based group of credit and finance companies specializing in lending to specific niche industries that were highly knowledgeable in such as hospitality construction and traditional Commercial Real Estate (CRE) because it enables us to provide the best possible service for our borrowers and minimize risk for our investors. We focus on helping small business owners and real estate developers across the USA by offering quick adaptable and dependable financing.
Based in Glendale Arizona our financial services firm stands at the forefront of the industry embracing innovation and fostering a culture of excellence.
Founded in 2002 we have originated loans in excess of $6.5 Billion and managed $1 Billion assets for our investors.
Why join us
- Shape the compliance foundation of a purpose-driven credit NBFC.
- Work directly with founders and contribute to strategic decision-making.
- Exposure to legal lending and regulatory ecosystems.
- Be part of a governance-first culture built for long-term sustainable growth.
Required Experience:
Manager
Employment Type
Full Time
