Operations Manager
Operations Manager
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Job Description
Job Details
Description
Join the LuCrew!
The Operations Manager is responsible for managing the Lulus fulfillment center setting expectations and directing and motivating staff members to exceed business goals while focusing on inventory accuracy and order accuracy. Integrity tenacity initiative and attention to detail are all important attributes the Operations Manager must possess. An innovative personality to drive the department forward during times of rapid growth is imperative.
What Youll Do
Plan develop organize direct manage and evaluate the operations and budget of the Fulfillment Department
Research and recommend new procedures and/or technologies to improve service levels
Develop department operations policies and communicate this information to staff
Implement profit improvement plans
Develop and exceed key performance indicators to measure the effectiveness of the Fulfillment Department
Review reports and demand forecasts to estimate peak periods and issue work assignments
Remain current with the latest warehouse operations technology systems and procedures
Interview select coach train manage and develop the performance of the department
Create a positive work environment for all employees and foster strong company culture (our culture is a critical part of our success and you will help drive it)
Plan develop and implement department health and safety and security programs and activities
What Youll Need
B.S. or B.A. degree or equivalent experience
At least 3 years of management experience in Receiving Inventory Control and/or Order Fulfillment
Proven ability to effectively motivate develop and manage 50 employees including Leads and Supervisors
Experience with building or improving inventory management order management and warehouse management systems and processes
Customer service obsession with a willingness to do whatever it takes to satisfy customer needs
Excitement about working in a fast-paced environment with a high level of growth and change
Strong project management and continuous improvement skills
Metrics-driven mindset
Excellent oral and written English communication
Flexible to work weekends and late shifts
Experience with Netsuite or similar ERP system a plus
Demonstrated understanding of freight expense and carrier selection a plus
Work Environment
Duties are performed both inside and outside in varying temperatures including heat cold and sometimes wet or humid conditions. Exposure to occasionally high background noise is probable.
Physical Requirements for Performing Essential Duties
Sitting/Standing/Walking: Approximately 30% of the time is spent in varying work areas with approximately 70% of time spent in an office environment
Speaking/Hearing: Ability to effectively communicate with co-workers and supervisors
Vision: Ability to visualize items around the work area
Lifting/Carrying: Ability to lift carry and hold up to 50 lbs
Stooping/Kneeling: Ability to stoop and/or kneel to access equipment when needed
Reaching/Handling: Ability to retrieve and work with appropriate equipment and supplies
Were ready to meet you! Come help us achieve our ambitious goals!
At Lulus we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect and we tailor our offers within the range based on several factors including the selected candidates educational and professional experience industry knowledge location technical and communication skills and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package which depending on the position may also include an annual bonus and other benefit programs.
Required Experience:
Manager
Employment Type
Full-Time
