Principal Solutions Engineer

At Freshworks we pride ourselves on providing industry-leading AI-first Employee Experience software. Our customers deliver exceptional service through our intuitive and powerful platform spanning ITSM ITAM ITOM and ESM. If youre looking to move fast and make a significant impact in a high-growth space youre in the right place!

We are looking for smart passionate individuals who thrive on building scalable platforms crafting impactful experiences and delighting customers. Join our growing GTM team in North America focused on our Enterprise business.

If youre a strategic thinker a confident communicator and passionate about solving business problems with technologywe want to hear from you.

Your Role as a Principal Solution Engineer:

• Partner with enterprise customers to understand strategic business challenges and recommend impactful solutions using the Freshworks platform.
• Lead discovery workshops shape customer requirements and influence deal strategy to drive technical wins.
• Deliver compelling and customized product demonstrations aligned to industry use cases ROI models and value storytelling.
• Collaborate with AEs product teams and solution architects to shape scalable secure and future-ready solutions.
• Contribute to competitive strategies offer technical insights and proactively mentor junior team members
• Translate complex customer needs into clear solution architectures including integrations APIs and security considerations.
• Champion technical excellence and industry best practices through presentations internal enablement and customer engagements.

Qualifications :

• 10 years of experience in Solution Engineering preferably in SaaS and enterprise software.
• You have an established playbook on using AI to present better  operationalize projects faster and articulate value clearer
• Understands LLMs and can guide customers team members and products on foundational AI principles
• Strong understanding of ITSM/ESM domains; familiarity with platforms such as ServiceNow Halo Jira or similar.
• Comfortable operating independently in high-stakes complex enterprise scenarios; able to lead strategy technical discovery and deal execution without daily oversight.
• Deep knowledge of APIs webhooks integrations and infrastructure componentsable to propose and explain solutions without needing additional support.
• Skilled in coaching and mentoring peers; committed to team development and cross-functional collaboration.
• Adept at aligning customer needs with Freshworks platform capabilities identifying gaps and working with internal teams to drive innovation.
• Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences.
• Strong time management skillscapable of owning multiple deals and workstreams concurrently.
• Experience leading complex solution design involving custom apps third-party integrations and platform architecture.
• Demonstrated leadership in internal initiatives mentoring or representing your company at industry events.
• Bachelors degree preferred; equivalent experience accepted.

Additional Information :

The annual base salary range for this position is $163000 $234000 USD.

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

Yes

Employment Type :

Full-time