Junior Application Support Analyst - 14 month FTC

Whats in it for you

We are looking for a proactive and enthusiastic Junior Application Support Analyst to join our growing production support team. You will play a key role in supporting a range of business-critical applications including customer-facing websites CRM systems and internal portfolio management tools. 

This is a great opportunity for someone early in their IT career to gain experience in a fast-paced financial services environment work with modern cloud-based technologies and develop core application support skills. 

The team

You will be a part of a team of 10 people: 2 focus on managing finance applications while 7 oversee IT applications. This role will specifically involve managing IT applications.

The main responsibility of the role is to support and maintain all applications including monitoring all alerts. 

What youll Do: 

• Monitor and maintain the health and performance of business applications. 
• Respond to and manage support tickets in a timely and professional manner. 
• Provide support for application users ensuring a positive user experience. 
• Investigate and resolve basic technical issues escalating where needed. 
• Assist with incident resolution and document troubleshooting steps. 
• Collaborate with senior support analysts engineering and infrastructure teams to resolve issues. 
• Contribute to support documentation and knowledge base updates. 
• Support the deployment of application changes into production environments. 
• Learn and follow SDLC best practices for support operations. 

Qualifications :

Skills & Experience: 

Required: 

• Degree or equivalent qualification in Computer Science IT or related field. 
• 6 months to 2 years of relevant experience (internships placements or previous roles). 
• Good understanding of IT support fundamentals. 
• Familiarity with SQL and basic querying 
• Exposure to ticketing systems (e.g. JIRA ServiceNow Freshdesk). 
• Good understanding of application lifecycle and environments (Dev Test Prod). 
• Strong communication skills both written and verbal. 
• Customer-focused attitude and a willingness to learn. 
• Attention to detail and problem-solving mindset. 
• Well presented professional and a team player 

Desirable (Nice to Have): 

• Exposure to Microsoft Azure or AWS environments. #
• Understanding of APIs Postman and SFTP. 
• Familiarity with Microsoft Dynamics or other CRM systems. 
• Knowledge of web technologies like HTML or XML. 
• Basic scripting or automation knowledge (e.g. PowerShell or Python). 

Additional Information :

What we offer

A competitive salary
Untracked holiday 
Hybrid working   minimum 3 days a week in the office
Anchor (our wellness hub) which includes Headspace one to one coaching through Wellness Cloud Digital GP & more 
 

Our Values 
At our core we believe that how a company behaves is just as important as what it does. Thats why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders employees customers communities environment and shareholders are considered in every decision we make. 

We are committed to building a workplace where diversity is valued and inclusion is a priority. By providing equal opportunities for growth and development we embrace and celebrate all races genders religions sexual orientations ages disabilities and socio-economic backgrounds. We believe teams achieve their best when every member feels safe respected and empowered to be their authentic selves.

Were proud to be disability confident and are committed to supporting candidates with a disability including neurodiversity and mental health conditions throughout the recruitment process. Applicants are welcome to opt-in to the disability confident scheme as part of our application process. If you require any adjustments to the interview process well be happy to accommodate where possible.

Remote Work :

No

Employment Type :

Full-time