Business Support Officer
Business Support Officer
Posted on :
06-08-2025
Employer Active
1 Vacancy
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Job Description
7 months contract with a Local Authority
Job Summary:
The Business Support Officer Household Support Fund will play a key role in delivering administrative and business support to the Household Support Fund Project within the Compliance & Strategy team.
The postholder will be responsible for maintaining efficient systems handling correspondence and ensuring accurate recording of information contributing to the effective delivery of services aimed at supporting residents in need.
Key Duties/Accountabilities (Sample):
Handle a range of correspondence including letters emails and telephone enquiries ensuring issues are prioritised and escalated appropriately.
Always maintain confidentiality in all aspects of work undertaken.
Accurately record information using SharePoint and Microsoft Excel in a timely and efficient manner.
Update case management systems with relevant documentation and notes to support accurate case tracking.
Provide administrative support to other teams within the Compliance & Strategy service as required.
Undertake any other duties commensurate with the level of the post to ensure the effective operation of the department.
Skills/Experience:
Strong customer service and communication skills with the ability to deal sensitively with a diverse range of enquiries.
Proven experience in a busy customer-facing environment.
Excellent IT skills including proficiency in Microsoft Office applications and electronic filing systems.
Ability to produce high-quality correspondence and maintain accurate administrative systems.
Demonstrated ability to handle confidential information with discretion.
Basic understanding of the Household Support Fund and an appreciation of the challenges faced by people in need.
Additional Information:
Full-time role: 36 hours per week.
Strong customer service and communication skills, with the ability to deal sensitively with a diverse range of enquiries. Proven experience in a busy, customer-facing environment. Excellent IT skills, including proficiency in Microsoft Office applications and electronic filing systems. Ability to produce high-quality correspondence and maintain accurate administrative systems. Demonstrated ability to handle confidential information with discretion. Basic understanding of the Household Support Fund and an appreciation of the challenges faced by people in need.
Employment Type
Full Time
Key Skills
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