Transport Dispatcher
Transport Dispatcher
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for obtaining necessary information from agencies and customers requesting service coordinating various types of services schedules requests to meet resource availability dispatching the appropriate personnel in response to service requests processing requests by field providers facilitating information flow between the healthcare team and field personnel and performing assigned clerical and billing functions as needed.Qualifications
Essential Functions
-Receive and prioritize emergency and non-emergency calls from hospital staff patients and other healthcare providers.
-Acts as a liaison between the department and facilities to obtain needed information and documentation.
-Assess the nature of the call and determine the appropriate level of response including the deployment of paramedics ambulances and other necessary resources.
-Relay information accurately including patient details location and the nature of the emergency.
-Input and update mobile healthcare call data.
-Monitor and document response times of units investigating and reporting all response time exceptions.
-Record all dispatch information including call details response times and actions taken in the dispatch log.
-Prepare reports on dispatch operations incidents and resource utilization for review by hospital administration.
Education
High School Diploma or Equivalent required and Other Certificate/Diploma preferred
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Experience in emergency dispatching EMS or similar area 1-2 years preferred and Experience in hospital or healthcare operations 1-2 years preferred
Knowledge Skills and Abilities
- Strong communication skills both verbal and written.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in using dispatch software GPS and other communication tools.
- Excellent problem-solving and decision-making abilities.
- Ability to work effectively in a team and collaborate with multiple stakeholders.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$20.43 - $29.21/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Part-Time
