Customer Tech Support Dispatcher

We are seeking our new Technical Support Dispatcher to join the Axway team!

This position is responsible for answering all phone requests for technical support and eventually resolving customer questions. This is a highly visible position that serves as a primary Global Support interface between Axway and the Axway customer base. It is a key role in defining the customers impression of Axway. The Technical Support Specialist will be available for 24x7 shift rotation or on emergency unscheduled off-hours.

• Focal point for all phone inquiries providing assistance to ensure all calls are processed accurately and efficiently
• Advise customers of ticket status
• Apply customer service policies and procedures
• Enter all requests accurately into the CRM tool to facilitate the identification of issues and process improvements
• Ability to work Level I type support tickets when not taking calls from customers

• Self-starter with a strong desire to provide superior customer service
• The ability to interact professionally with both internal and external contacts
• Demonstrate the ability to work independently and as a team member
• Excellent communication skills both writing and verbal capabilities
• Analytical problem-solving and troubleshooting skills
• Desire to build technical skills and interested in pursuing a technical career path
• Available for 24x7 shift rotation or on emergency unscheduled off-hours.

Nice to have

• Excellent English verbal skills-knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar
• Proficient computer skills including knowledge of Word Excel NT and CRM Environments.

Company Overview

At Axway were more than a companywere a pioneer. For 25 years weve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries 11000 customers and a global team of over 1400 passionate professionals Axway is driving the future of enterprise integration.

Were on a mission to be the leaderin our space empowering our customers withsecure mission-critical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions.

Why Axway

We believe in the power of togetherness. When youre part of Axway youre part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite youll find camaraderie collaboration and the support of leadership to inspire you daily.

Here youll grow innovate and succeed because were better together. Each step forward in your personal journey is one we take as a team. Join us and lets accomplish extraordinary things together.

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: to shape the future Lets get startedbecause at Axway together we can. Together we will.

Axway is an AA and EEO employer

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