ONECard Services Assistant
ONECard Services Assistant
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Job Description
About the Business & Retail Services
Mount Royal Universitys Business and Retail Services compliments the student and employee experience by providing a wide range of offerings to the University community including access to the Bookstore Document Services Parking and Transportation Services Events and Conference Services and Hospitality Services (Retail Food Service Catering Beverage and Snack Vending and ATM banking).
About ONECard
The ONECard is Mount Royal Universitys official campus ID granting students employees and alumni access to essential services campus spaces and the UPass program. The ONECard Office supports thousands of users each term through in-person support card production and digital account troubleshooting.
About the Role
The ONECard Services Assistant supports the ONECard Office at Mount Royal University in a casual customer servicefocused capacity. Reporting to the ONECard Coordinator you will serve as the first point of contact for students staff and faculty accessing ONECard services. Key responsibilities include processing card applications issuing UPass stickers troubleshooting account or MyFare app issues and helping maintain smooth daily operationsparticularly during high-volume periods like the start of the Fall semester (August/September). For more information visit as the first point of contact via phone email and in person for inquiries related to ONECards UPass eligibility and account status
Process applications including photo capture card printing and distribution
Confirm UPass eligibility and issue stickers or assist with MyFare app setup
Troubleshoot account or access issues including syncing problems and app errors
Shift between front-line dutiessuch as intake pickup and general inquiriesbased on demand
Record transactions accurately and escalate complex cases to full-time staff
Qualifications
Strong customer service and communication skills
Ability to remain calm and effective in fast-paced high-demand environments (especially during semester startup)
Detail-oriented and able to follow procedures accurately
Comfortable using office systems web-based platforms and mobile applications
Experience in front-desk or customer-facing roles preferred
Familiarity with MRU systems or campus services is considered an asset
Closing Date: August 13 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name Requisition (ex. Smith ).
Employment Type
Hourly
