VP of Platform (Product & Engineering)
VP of Platform (Product & Engineering)
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$ 245000 - 367000
1 Vacancy
Job Description
Job Description
Zendesk is seeking an influential visionary innovative strategic hands-on leader to lead the development of our Service Platform where the customer is at the center of everything we do and AI is at the center of everything we build.
As VP of Platform (Product & Engineering) you will drive the vision and execution of Zendesks Service Platform including CX EX and CCaaS - to ensure it is robust scalable and AI-ready. You will lead a highly talented team of Software Engineers and Product Managers across the AMER and APAC regions.
This role will guide the strategy and execution for Zendesks platform portfolio. Current capabilities include a rich ecosystem of extensibility features e.g. APIs Custom Objects Apps and the App Marketplace Triggers and Automations Sandbox 3rd party integrations Web Hooks and many other developer low and no-code solutions that 100K businesses use to extend and customize their service needs. As we expand our AI footprint we are also developing new Action Builder integrations and workflow engines and interconnects for AI Agents leveraging MCP A2A and other emerging AI integration and development technologies.
PRIMARY RESPONSIBILITIES
- Customers: Start with the customer and work backwards. Develop trust and deepen our relationships with our customers by partnering with early adopters soliciting feedback exploring new opportunities and listening.
- Platform Strategy: Develop a strategy for Zendesk as a Platform company in the Service EX and CCaaS Platform markets that enables our Customers to build and customize their solutions.. Define execution path including Roadmaps with timeline commitments. You will develop and own the Zendesk Service Platform roadmap ensuring a balance is met across the various customers who use develop and configure our products.
- Platform Development: Execute against the roadmap working with other leads (Application Omnichannel Foundation Architecture and the AI teams).
- AI Transformation: Service is at the forefront of a major shift in technology with the recent developments in AI and Large Language Models. You will lead the transformation of our Service Platform with AI at the center so Zendesk customers are able to fully leverage and integrate with automated agent workflows and services.
- Team: You will build manage and develop the Platform Product Development team which includes Software Engineering and Product Management. Build a data-driven performance culture.
- Partnerships: Work with our technology partners to drive value and new functionality to our customers.
DESIRED SKILLS & EXPERIENCE
- At least 10 years leading and managing Software Engineers and Product Managers
- Familiarity with AI - LLMs MCP A2A and related technologies
- Previous experience developing SaaS software products as a product owner
- Ability to drive product vision and strategy for customer-facing platform features and capabilities
- Experience developer ecosystems - tools / communities and integrations
- Experience with cloud platforms and services
- Data integration and application extensibility
- You know how to get things done in a global organization working across functions and multiple time zones.
- You have experience developing and growing partnership programs with highly engaged successful partners and 3rd party ISVs.
- Youve built and managed high performing teams and are comfortable with both direct and indirect lines of management.
- Youre great at taking complex technology and making it simple for customers to understand and use.
- You write and speak in a clear and compelling manner.
- Youre ready to make an immediate impact.
- A university degree in Computer Science or related field
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Exec
Employment Type
Full-Time
