Section Head, LACERA
Section Head, LACERA
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Job Description
POSITION INFORMATION
- EXAMINATION INFORMATION:
Examination Number:H Bulletin Number: 25-16TYPE OF RECRUITMENT:Open Competitive Job OpportunityAPPLICATION FILING PERIOD:
Online applications will be accepted beginningWednesday July 9 2025.This examination will remain open until the needs of the service are met and is subject to closure without prior notice.
COMPENSATION:$ 9610.29 - 14545.95 monthly. This position is subject to the provisions of LACERAs Management Appraisal and Performance Program (MAPP).BENEFITS:LACERA offers a comprehensive benefits package including a cafeteria benefit plan (14.5% - 17% of monthly base salary) annual leave defined benefit retirement plan Savings Plan (401k) Deferred Compensation Plan (457) 13 paid holidays per year savings plan tuition reimbursement hybrid work schedule and a ride share program.
ABOUT LACERA:TheLos Angeles County Employees Retirement Association (LACERA)administers and manages the $85 billion retirement fund for the County of Los Angeles. We provide retirement disability and death benefits to eligible County Employees and their Beneficiaries and collect deposit invest and manage retirement funds collected from the County Outside Districts and County Employees. LACERA is one of the largest county retirement associations in the United States with over 194000 members. Our Membership is comprised of individuals from a diverse range of careers age groups and ethnicity - all contributing to the greater welfare of Los Angeles County. LACERA also manages the $4.5 billion OPEB Master Trust whose purpose is to pre-fund OPEB Program retiree medical dental and vision benefits for participating employers.LACERA is located in Gateway Plaza at 300 North Lake Avenue in the beautiful City of Pasadena. The building is easily accessible from the Foothill Freeway (210) and the Metro Lake Station. We offer convenient free parking for staff members in our secure structure adjacent to the building in addition to a robust rideshare program providing commuting alternatives such as ride-matching vanpool carpool parking services and more. Prioritizing health well-being and sustainability Gateway Plaza is a Class A office building LEED Gold Certified and EPA Energy Star Certified. With a Walkability Score of 91 LACERA staff members easily enjoy the approximately 150 shops food and dining options that make up the popular South Lake Avenue District.
Our members dedicate their careers to contributing to the welfare of Los Angeles County. For their service the County contributes to their promised benefits and LACERA is dedicated to serving them in return throughout their career and their life afterwards.
Our Core ValuesI ACT(Integrity Inclusivity Innovation Accountability Collaboration and Transparency) serve as our cultural guide and foundation in meeting our mission. As a member-focused government agency we abide by our core values to ensure the publics trust operate efficiently and cost effectively and provide our members their promised benefits.ABOUT THE POSITION:
We are seeking dynamic and experienced individuals to join the Los Angeles County Employees Retirement Association (LACERA) as a Section Head. These roles are responsible for managing a major section within one of LACERAs divisions focusing on overseeing complex operations and contributing to the overall efficiency and effectiveness of the organization. The positions are located in various Divisions of LACERA.
VACANCY INFORMATION:
There are three (3) current vacancies located in the Benefits Member Services and Retiree Healthcare Divisions. The resulting Eligible Register for this examination may be used to fill current and future vacancies throughout LACERA.
Benefits Division - Process Management Section(1 Vacancy)The Benefits Division maintains retirement plan accounts and processes retirement plan transactions in compliance with the County Employees Retirement Law of 1937 Board of Retirement Regulations and organizational policies. The mission of the Benefits Division lies at the core of LACERAs mission to produce protect and provide the promised benefit through the collection of contributions and purchases the payment of benefits and the safeguarding of each members account. This mission is carried out in compliance with the County Employees Retirement Law of 1937 the Board of Retirement Regulations and organizational policies. The Process Management Group (PMG) is responsible for initiating and driving judicious and measured Member Operations process improvement initiatives. The team collaborates with staff throughout LACERA as well as vital external partners in the development and maintenance of business rules procedures and audit criteria.
Member Services Division - Member Services Center (MSC Outreach) Section(1 Vacancy)
Member Services is dedicated to continually improving the member experience across all channels. Our focus is on furthering member education supporting LACERAs strategic plan and building a Superior Member Experience. The mission of the Member Services division is to provide world-class service in a positive supportive professional and equitable manner through any channel the member chooses. We will strive at all times to provide accurate clear and common-language explanations of all plans plan options purchases purchase options and retirement-related issues. We will strive to function as a team working together to fulfill our assigned mission of servicing members.
The Outreach SectionfeaturesknowledgeableandwelcomingRetirementBenefitspecialistsdedicatedtoassisting LACERA members through the retirement process. Their responsibilities include providing in-person and virtual counseling conducting workshops managing and confirming attendance handling first-time disability calls organizing benefits and planning and training both new and current staff on new or updated subjects.
Retiree Healthcare - Operations Section(1 Vacancy)
Retiree Healthcare is responsible for administering the LACERA-administered Retiree Healthcare Benefits Program for retired association members and their eligible dependents and providing a healthcare program of the highest quality at an affordable cost. The Operations Section is responsible for processing healthcare enrollment forms (medical dental/vision and Medicare HMO) of members/survivors and their eligible addition they process the Medicare Part B verifications resolve complex member healthcare eligibility issues/inquiries serve as liaison between the member and the health plan carriers to help resolve healthcare eligibility and Medicare entitlement explain the retiree healthcare benefits and eligibility rules as well as respond to member correspondence or appeals.
Work Schedule: These full-time positions are required to work a 5/40 schedule (e.g. an eight (8) hour day Monday through Friday) for at least the first six (6) months of employment.
This position is exempt as defined by the Fair Labor Standards Act and is not eligible for overtime. This position may require working evenings weekends and holidays. EXAMPLES OF ESSENTIAL JOB FUNCTIONS
For more information about the position please visit the class specification linked below:
REQUIREMENTS
MINIMUM REQUIREMENTS:
OPTION 1: One (1) year of experience in the supervision and administration of either retirement accounting retirement benefits activities or other complex systems or operations at the level of LACERAs class of Senior Retirement Benefits Specialist* or higher.*Experience at the level of LACERAs class of Senior Retirement Benefits Specialist is defined as; supervises staff engaged in researching resolving and processing retirement benefit claims inquiries and counsels members of the Los Angeles County Employees Retirement Association (LACERA).For a full description of work which involves duties at the level of Senior Retirement Benefits Specialist refer toLACERAs Senior Retirement Benefits Specialist class.-OR-OPTION 2: Two (2) years experience in a highly responsible and complex administrative or staff capacity analyzing and making recommendations for the solution of problems of organization program procedure budget or personnel at the level of LACERAs class of Supervising Administrative Assistant I** or higher.**Experience at the level of LACERAs class of Supervising Administrative Assistant I is defined as; plans and supervises the work of subordinate staff in investigating and making recommendations for the solution of problems of organization budget program systems and procedure facility planning general management and human resources for the Los Angeles County Employees Retirement Association (LACERA). For a full description of work which involves duties at the level of Supervising Administrative Assistant I refer toLACERAs Supervising Administrative Assistant I class.-OR-OPTION 3: Graduation from an accredited college or universityandthree (3) years experience assisting in the management of a large operation engaged in administering a retirement system insurance program financial or banking programs or other compensation financial or benefits programs.
OTHER REQUIREMENTS: Applicants must be able to perform the essential functions of this classification with or without reasonable accommodation.
PHYSICAL CLASS II Light: Light physical effort which may include occasional light lifting to a 10-pound limit and some bending stooping or squatting. Considerable walking may be involved.ADDITIONAL INFORMATION
DESIRABLE QUALIFICATIONS:
- Supervisory Skills - Demonstrated experience supervising staff either directly or through subordinate supervisors within pension retirement financial services benefits administration or accounting fields including oversight of staff and ensuring completion of work objectives.
- Performance Management Demonstrated experience managing team performance and aligning individual and unit goals with organizational strategy. Ensures clear roles responsibilities and high performance at both individual and team levels.
- Time Workforce Management Skills Demonstrated ability to plan and organize staff work schedules manage unit workflow and align staffing with business needs to ensure timely accurate services to members and optimal productivity.
- Written Communication Experience preparing correspondence and reports to inform communicate or make recommendations to members management governing boards associations or organizations.
- Computer Skills Proficient in modern software applications correctly applies technology (e.g. Microsoft Office Suite Products; Outlook SharePoint Word Excel and PowerPoint Workforce Management and forecasting software).
- Compliance Demonstrated experience ensuring compliance with relevant laws regulations contracts and binding agreements. Stays current on industry standards and ensures that practices conform to regulations.
To receive credit for the above desirable qualifications your application mustclearly describe your experience.
EXAMINATION CONTENT:
This examination will consist of two (2) parts:Part I: A qualifying evaluation of application information. Employment applications will be fully reviewed and evaluated based on minimum requirements desirable qualificationsAND supplemental information assessing:- Supervisory Skills Performance Management Time Management Skills Written Communication Computer Skills and Compliance
Only the most highly qualified applicants as determined under Part I will be invited to continue in the examination process under Part II.
Part II:An Appraisal (Oral) Interviewweighted 100%assessing:- The applicants knowledge experience and general ability to perform the essential functions of the position.
- Coaching and Developing Others Oral Communication Collaboration/Teamwork Research and Fact- Finding Critical Thinking and Problem Solving Planning and Organizational Skills Project Management Customer Service Conflict Resolution and Ethics and Integrity.
TESTING ACCOMMODATIONS:If you require an accommodation to fairly compete in any part of the assessment process you will be given the opportunity to make a request when completing your application. Please note that you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART(S) OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.
Those candidates which are determined eligible for hire under the Los Angeles Countys Civil Services Rules may be invited to the selection process which may be comprised of a selection interview to determine the candidates fit for the position (if applicable) and/or job-related assessments.WITHHOLD INFORMATION:
If you are within six months of meeting the experience requirement then you can still apply for this exam. However we will not include you on the register sent to hiring managers until we have verified that you meet the requirements.
EXAMINATION NOTIFICATIONS:
All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address.
Please add and to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.Test scores/results cannot be given over the telephone.DO NOTselect Off under Email Preferences within your profile or click Unsubscribe on our notices if you would like LACERA to notify you regarding your application status test schedules and other important information pertaining to your candidacy for this position.LACERA will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.ELIGIBLE INFORMATION:
The names of candidates receiving a passing grade will be placed on the eligible register for a period of twelve (12) months following the date of promulgation. The resulting eligible register for this examination can be used to fill other vacancies in LACERA as they occur.
APPLICATION AND FILING INFORMATION:Applications must be submitted online. Applicants can check the status of their applications at any time by logging into their account on . The acceptance of an employment application depends upon whether or not an applicant has provided adequate information that clearly demonstrates meeting the Selection Requirements for the position as stated above. Please complete the application and supplemental questionnaire thoroughly and completely. Information provided in the supplemental questionnaire must be reflected in the application to be considered. Failure to provide complete information on the employment application and on the supplemental questionnaire will impact the assessment of an applicants qualifications and acceptance in the selection process.Applications submitted without the complete work history and the supplemental questions completed in their entirety will be rejected as incomplete. See application or See resume or copy and paste of work experience or job flyer/description is not sufficient or qualifying responses.Resumes will not be accepted in lieu of the completed application or supplemental questionnaire.EDUCATION:
In order to receive credit for any college course work or college degree such as an Associate Bachelor Master Doctorate degree or for completion of a certificate program you must include a legible copy of the official diploma official and/or unofficial transcripts or an official letter from the accredited institution which shows the area of specialization or official certificate(s) at the time of filing or within five (5) business days from application submission date.
Accreditation Information:
Accredited institutions are those listed in publications of regional national or international accrediting agencies. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable if appropriate are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators Inc. (AICE).
Applicants must provide the appropriate attachments during application submission email the documentation towithin five (5) business days of filing. Please include the examination title and number on the documentation.Failure to provide the appropriate documentation may result in your application being rejected as incomplete and will be removed from consideration.Employment History:
Your employment history should be listed in order beginning with the most recent. For each job held provide the name and address of your employer your job titles beginning and ending dates description of work performed and reason for leaving. If you have worked in more than one position for one employer list each job title and/or area of assignment separately on the application to demonstrate your experience in various assignments/occupational areas.Part-time experience will be evaluated on the basis of its fractional equivalent of a 40-hour required experience must be paid.Failure to provide complete information on the employment application and on the supplemental questionnaire will impact the assessment of an applicants qualifications and acceptance in the selection process.
This position may require working evenings weekends and holidays.Application must be submitted online. Applicants can check the status of their applications at any time by logging into their account onTO APPLY ONLINE GO TO: and click on the Careers link thenCurrent Job Opportunities.COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet applications can be completed on computers at public libraries throughout Los Angeles County. Candidate(s) who complete examination process with acceptable results will be considered by the Department hiring authority. Upon an offer of employment a comprehensive background investigation will be conducted which includes verification of experience and/or education credit history and fingerprinting through the California Department of Justice and the Federal Bureau of Investigation.
IMPORTANT NOTE:
Please note thatALLinformation included in the application materials is subject toVERIFICATIONat any point during the examination and hiring process including after an appointment has been made.FALSIFICATIONof any information may result inDISQUALIFICATIONorRESCISSION OF APPOINTMENT. UtilizingVERBIAGEfrom the Classification Specification Minimum Requirements and/or Desirable Qualifications serving as your description of dutiesWILL NOTbe sufficient to demonstrate that you meet the requirements. Doing so may result in anINCOMPLETE APPLICATION andyou may beDISQUALIFIED. Applications may be rejected at any stage of the examination process.
SPECIAL INFORMATION:
Fair Chance Initiative for Hiring Ordinance (FCIHO)
LACERA is a Fair Chance employer. Except for a very limited number of positions you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job and consider potential mitigating factors including but not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about a conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed.Requests for accommodation:
Teletype Telephone:
Department Contact Name: Erika Alcazar
Department Contact Telephone:
Department Email:
Any language contained in the job posting supersedes any language contained below.
Your Responsibilities:
1.Completing Your Application:
a. Before submission of the application it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.
b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions do NOT list all of your time with the County under your present payroll title.
c. To receive credit include required documents (e.g. copy of your diploma transcript certificate or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.
2.Requirements on Job Posting:
a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.
b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967 as amended prohibits discrimination on the basis of age for any individual age 40 or older.
c. Experience is evaluated on the basis of a verifiable 40- hour week unless specified otherwise. Prorated part-time experience may be acceptable.
3.Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.
4.Change of Name or Address: To change personal information such as your name or address log into your profile onand make the necessary change. This can be done at any time.
5.Equal Employment Opportunity/Non-Discrimination Policy:
a. It is the policy of the The Los Angeles County Employees Retirement Association (LACERA) to provide equal employment opportunity for all qualified persons regardless of race color religion sex national origin age sexual orientation disability or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification consistent with state and federal law. All accommodation-related information will remain confidential.
Disclaimer: The Los Angeles County Employees Retirement Association (LACERA) is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process.
You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an as is and as available basis without warranties of any kind either express or implied. No advice or information given by LACERA or its respective staff members shall modify the foregoing or create any warranty.
LACERA expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the LACERA as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.
LACERA shall not be liable for any direct indirect punitive incidental special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites) or for any information obtained through this system or otherwise arising out of the use of this system the Internet generally or on any other basis.
NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.
By accepting the Use Disclaimer set forth herein you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System including without limitation any copying downloading translating decompiling or reverse engineering of the system data or related software shall be a violation of the Use Disclaimer.
Veterans Credit: In all open competitive examinations a veterans credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28 1952 through July 1 1955; -or- For more than 180 consecutive days other than for training any part of which occurred after January 31 1955 and before October 15 1976; -or- During the Gulf War from August 2 1990 through January 2 1992; -or- For more than 180 consecutive days other than for training any part of which occurred during the period beginning September 11 2001 and ending on August 31 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge including El Salvador Lebanon Grenada Panama Southwest Asia Somalia and Haiti qualifies for credit.
A campaign medal holder or Gulf War veteran who originally enlisted after September 7 1980 (or began active duty on or after October 14 1982 and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.
This also applies to the spouse of such person who while engaged in such service was wounded disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation and also to the widow or widower of any such person who died or was killed while in such service. A DD214 Certificate of Discharge or Separation from Active Duty or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veterans credit. More information available at: Information: Accredited institutions are those listed in the publications of regional national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable if appropriate are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators Inc. (AICE).
Background Check: LACERA is a Fair Chance employer. Except as otherwise permissible under applicable laws you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job and will also consider potential mitigating factors including but not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about a conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Benefit Information: Depending on the position the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a new member of the Countys defined benefit plan (LACERA) on or after January 1 2013 (first employed by the County on or after December 1 2012) unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1 2013. It should be noted that County employees do not pay into Social Security but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.
Americans with Disabilities Act of 1990: All positions are open to qualified persons. Pursuant to the Americans with Disabilities Act of 1990 persons with disabilities who believe they need reasonable accommodation or help in order to apply for a position may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible.
Equal Employment Opportunity: It is the policy of the Los Angeles County Employees Retirement Association to provide equal employment opportunity for all qualified persons regardless of race religion sex national origin age sexual orientation disability or any other characteristic protected by state or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.
Los Angeles County Child Support Compliance Program: In an effort to improve compliance with court ordered child family and spousal support obligations certain employment and identification information (i.e. name address Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information.
Social Security Act of 2004: Section 419 (c) of Public Law 108-203 the Social Security Protection Act of 2004 requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1 2005 in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA-1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision you may visit the website or call toll free. Persons who are deaf or hard of hearing may call the TTY number 1- or contact a local Social Security office.
Employment Eligibility Information: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6 1986 are required to present original documents to the County within three (3) business days of hiring which show satisfactory proof of 1) identity and 2) U.S. employment eligibility.
The California Fair Employment and Housing Act(Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations Title 2 Division 4 Sections 7285.0 through 8504) and other applicable laws prohibit employment discrimination based on an applicants protected characteristics including race color religion national origin ancestry physical disability mental disability medical condition marital status sex sexual orientation age pregnancy childbirth and other characteristics.
Updated August 2025
Employment Type
Full-Time
