Application & Supplier Support Analyst

BUSINESS FUNCTION: Finance/IT
SALARY:Circa 44000 per annum/ ML1:SB3
ROLE TYPE: Hybrid
LOCATION: Leeds/York/Manchester
HOURS: 37 per week

Application Support Analyst

From ticketing systems to passenger information boards behind every smooth journey is a suite of software working quietly in the background. As our next Application Support Analyst youll help keep it all on track.

This role sits at the heart of our technology team making sure that the systems our customers and colleagues rely on are stable well managed and performing exactly as they should. Youll work closely with third-party suppliers to manage business-critical applications keeping everything running smoothly while tackling issues head-on when they arise.

As well as technical support this is a role that plays akey part in how we work with suppliers. Youll support both enterprise systemsand procurement processes helping users with functional queries acting as ago-between for internal teams and external suppliers and making sureeverything from issue resolution to performance improvement stays on includes analysing how suppliers are doing supporting compliance andkeeping delivery timely and cost-effective.

If youre calm under pressure quick to problem-solve and thrive in a fast-paced environment this role could be your next stop.

What youll be doing

• Monitoring and managing applications like scheduling ticketing and passenger information to spot and fix problems before they cause disruption
• Leading incident response and root cause analysis to resolve and prevent recurring issues
• Acting as the main point of contact for application support queries helping users with troubleshooting and training where needed
• Building strong relationships with suppliers to make sure third-party apps perform well and meet contract standards
• Coordinating system changes updates patches and new feature rollouts with minimal impact to users
• Keeping detailed records and ensuring compliance with risk regulatory and security requirements
• Supporting disaster recovery planning and ensuring resilience across critical systems

About you

You bring a sharp technical mind a calm head and the people skills to match. Youre someone who can take a problem unpack it and find a way forward even when the pressures on. Communication is key here whether youre chatting with colleagues guiding suppliers or translating tech speak into plain English.

Here are a few essentials youll need:

• A degree in Computer Science IT or a related field or equivalent experience
• Solid background in application support ideally in a 24/7 or mission-critical environment
• Hands-on experience working with third-party IT suppliers
• Confidence troubleshooting web-based and client-server systems
• Familiarity with ticketing tools and monitoring software
• An ITIL Foundation certification (preferred)

Whats in it for you

At Northern we dont just value our people - we go the extra mile to support them. Heres a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you your partner and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing Northern Perks has you covered.
• Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
• Employee Assistance Programme: 24/7 support for family lifestyle and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business youre in.
• Recognition: We know how important it is to show how much we appreciate our people. Thats why we have our Northern Lights and Northern Sparks Awards recognising and celebrating brilliance every day.

Why Northern

Were more than just a train operator. Were the heartbeat of the North - connecting communities creating opportunities and driving sustainable growth. With 2500 trains running daily were on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe - and this year were celebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B - were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.