Sr CyberArk PAM Support Engineer/Operator
Sr CyberArk PAM Support Engineer/Operator
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Job Description
Overview:
We are looking for a CyberArk PAM Engineer/Operator to support and maintain our Privileged Access Management (PAM) services. This role covers daily operations end-user assistance through ServiceNow policy upkeep and audit support all vital for our cybersecurity.
Key Responsibilities:
- Provide daily operational support for CyberArk PAM including onboarding credential management and issue troubleshooting.
- Maintain and update PAM/EPM policies incorporating AI-driven recommendations.
- Serve as first-line support for privileged access issues escalating complex cases as needed.
- Offer end-user support via ServiceNow assisting with JIT requests and access issues.
- Act as backup engineer to ensure continuity within the team.
- Process audit requests by retrieving logs and compiling compliance evidence.
- Manage ServiceNow tickets for access requests and incidents monitor JIT approvals and validate privileged actions.
- Perform scheduled upgrades and monitoring of CyberArk connectors (Windows/Linux) reporting any anomalies.
- Train users and admins on new workflows and ServiceNow-integrated features.
Qualifications :
To be successful in this role you have:
Education: Bachelors degree in Computer Science Information Technology or a related discipline.
Experience: 35 years of experience in IT operations or security including at least 12 years of direct involvement with CyberArk PAM solutions (Privilege Cloud PSM CPM EPM).
Technical Skills:
- Familiarity with CyberArk PAM components and their operational usage
- Experience in Windows and Linux server administration
- Knowledge of ServiceNow ITSM modules (Incident Request Change) and understanding of basic workflows
- Basic knowledge of networking concepts such as TCP/IP and firewalls
- Experience using Splunk for log review and troubleshooting
- Ability to follow technical documentation and perform operational procedures
- Awareness of ServiceNow platform development or ServiceNow Studio is considered an asset
- Ability to work collaboratively within a distributed team
- Capability to communicate technical information to non-technical stakeholders
- Interest in security-related work
- Ability to function in team environments that value collaboration
- Capacity to engage in self-directed learning and independent problem solving
Soft Skills: Proficient written and verbal communication abilities interpersonal skills and problem-solving skills focused on meeting customer needs. Ability to contribute effectively within a team structure.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
