Illinois Program Services Administrator
Illinois Program Services Administrator
Posted on :
30-07-2025
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1 Vacancy
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Job Description
Illinois Program Services Administrator
Department:Program Services
Status: Full-time
Who We Are
At Sertoma Star Services were on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana we proudly serve over 2000 consumers through a diverse range of vocational educational therapeutic and residential programs.
Sertoma Star Services roots trace back to the merger of two dynamic social services organizations New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services choices and opportunities to those we support in an environment that promotes self-advocacy and personal success.
By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together we can shape a brighter future for those we serve.
Your Role
This leadership role is a key member of the Residential Department responsible for guiding and supporting all ICILA and Service Coordination services across all program services. The position ensures the delivery of high-quality person-centered supports that promote individual choice independence and community inclusion. This role also leads initiatives related to quality assurance compliance training documentation practices and program development in alignment with the Council on Quality and Leadership (CQL) standards.
Responsibilities
Who We Are
At Sertoma Star Services were on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana we proudly serve over 2000 consumers through a diverse range of vocational educational therapeutic and residential programs.
Sertoma Star Services roots trace back to the merger of two dynamic social services organizations New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services choices and opportunities to those we support in an environment that promotes self-advocacy and personal success.
By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together we can shape a brighter future for those we serve.
Your Role
This leadership role is a key member of the Residential Department responsible for guiding and supporting all ICILA and Service Coordination services across all program services. The position ensures the delivery of high-quality person-centered supports that promote individual choice independence and community inclusion. This role also leads initiatives related to quality assurance compliance training documentation practices and program development in alignment with the Council on Quality and Leadership (CQL) standards.
Responsibilities
Ensures the implementation of a residential service delivery system that honors and supports the rights choices and full community inclusion of individuals served.
Provides direct leadership and supervision to the Directors of Service Coordination and the Assistant Administrator for ICILA to ensure consistency quality and accountability across programs.
Oversees quality assurance and compliance across ICILA and Service Coordination ensuring alignment with regulatory standards accreditation requirements and internal performance metrics.
Incorporates Council on Quality and Leadership (CQL) values into program development including Personal Outcome Measures person-centered planning and continuous quality improvement strategies.
Leads initiatives related to staff training ensuring personnel are well-equipped to support individuals with dignity respect and an emphasis on independence safety and rights protection.
Ensures comprehensive timely and accurate documentation in alignment with funding compliance and accreditation standards with a particular focus on improving documentation practices and data integrity.
Oversees benefits management processes for individuals served ensuring eligibility is maintained renewals are timely and documentation supports continued access to services and supports.
Supports a culture of adaptability and openness to change modeling flexibility creativity and collaboration in leading organizational and programmatic improvements.
Collaborates across departments to maximize access to resources and promote a holistic approach to service delivery for all individuals supported.
Assists with fiscal oversight of ICILA and Service Coordination programs including budget development monitoring of expenditures and alignment with revenue expectations.
Ensures timely and compliant intake and transition processes for individuals entering ICILA services including collaboration with PAS agencies and intake teams.
Provides direct leadership and supervision to the Directors of Service Coordination and the Assistant Administrator for ICILA to ensure consistency quality and accountability across programs.
Oversees quality assurance and compliance across ICILA and Service Coordination ensuring alignment with regulatory standards accreditation requirements and internal performance metrics.
Incorporates Council on Quality and Leadership (CQL) values into program development including Personal Outcome Measures person-centered planning and continuous quality improvement strategies.
Leads initiatives related to staff training ensuring personnel are well-equipped to support individuals with dignity respect and an emphasis on independence safety and rights protection.
Ensures comprehensive timely and accurate documentation in alignment with funding compliance and accreditation standards with a particular focus on improving documentation practices and data integrity.
Oversees benefits management processes for individuals served ensuring eligibility is maintained renewals are timely and documentation supports continued access to services and supports.
Supports a culture of adaptability and openness to change modeling flexibility creativity and collaboration in leading organizational and programmatic improvements.
Collaborates across departments to maximize access to resources and promote a holistic approach to service delivery for all individuals supported.
Assists with fiscal oversight of ICILA and Service Coordination programs including budget development monitoring of expenditures and alignment with revenue expectations.
Ensures timely and compliant intake and transition processes for individuals entering ICILA services including collaboration with PAS agencies and intake teams.
Qualifications
Excellent verbal and written communication skills
Ability to effectively work with consumers outside providers and family/guardians
Organizational and Time Management skills
Excellent computer proficiency (MS Office- Word Excel and Outlook)
At least five years of experience working with individuals with disabilities
At least two years of management or supervisory experience
Preferred experience as a QIDP and/or managing Community Day Services
Ability to take initiative work independently and to carry out assignments to completion within parameters of instructions given prescribed routines and standard accepted practices
Must maintain a valid drivers license and meet agency driving requirements
Bachelors Degree in Human Services field
Ability to effectively work with consumers outside providers and family/guardians
Organizational and Time Management skills
Excellent computer proficiency (MS Office- Word Excel and Outlook)
At least five years of experience working with individuals with disabilities
At least two years of management or supervisory experience
Preferred experience as a QIDP and/or managing Community Day Services
Ability to take initiative work independently and to carry out assignments to completion within parameters of instructions given prescribed routines and standard accepted practices
Must maintain a valid drivers license and meet agency driving requirements
Bachelors Degree in Human Services field
Benefits
- Generous paid time off
- 13 Paid holidays
- Medical/Dental/Vision Insurance Plans
- Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
- Employee Assistance Program
- 403(b) with company match
- Tuition assistance
- Eligibility for Public Service Loan Forgiveness
- Ongoing training and development opportunities
Health Safety and Culture
Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural socioeconomic ethnic religious and racial background. Our open-door team-building concept supports both agency goals and employee success.
Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural socioeconomic ethnic religious and racial background. Our open-door team-building concept supports both agency goals and employee success.
Required Experience:
Unclear Seniority
Employment Type
Full Time
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