Sr. Facilities Manager
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Salary Not Disclosed
1 Vacancy
Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
The Sr. Facilities Manager is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of the contract. The position will be responsible for all FM Services which include third-party relationships with the assigned buildings. The position may also manage a team including Facility Management support staff and matrix management of Building Engineers as assigned.
Primary Responsibilities
Relationship Management
- Manage the performance and outcomes of assigned staff reporting to the position
- Maintain interface with landlord ensuring total contract (lease) compliance accurate and timely reporting and resolve critical impact to the Line of Business issues
- Cultivate own and maintain a trusted working relationship with client representatives (JLL or Oracle) and 3rd party service providers.
- Communicate/escalate with appropriate parties (managerclient vendors etc.)
- Partner with client and team members to implement best practices and cost saving initiatives.
Compliance
- Provide overall facility services in accordance with accounts standard processes and procedures including application of policies and programs coordination of information
- Ensure compliance with portfolio wide initiatives and required local state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Operations
- Lead and manage all services for all contracted hard& softservice suppliers. Ensuring services are delivered consistently with agreement terms.
- Lead and assist with receiving and dispatching of work requests to vendors landlords or other 3rd party service providers.
- Lead and manage Facilities Coordinators to support operations.
- Manage and coordinate scheduling of 3rd party maintenance activities.
- Manage and coordinate work with 3rd party vendor including tracking work order completion vendor and client follow up and reviewing subcontractor invoices.
- Ensure all site management and operations practices follow company Master Service Agreement (MSA) requirements and client standards.
- Support facility inspections of vendor performance in soft and hard services
- Support sustainability team with coordination and implementation of sustainability goals
- Support vendor management and performance in partnership with sourcing team
Process Management
- Manage coordinate and exercise functional responsibility for Facility Management services within assigned facilities and geography
- Prepare submit and manage facility budgets with the clients goals and objectives addressed track variances and ensure smooth recovery process
- Monitor overall workflow to assure timely completion within established SLAs and KPIs
- Review dashboards daily
- Meet or exceed customer satisfaction rating for clients they serve
- Support the engineering team to assure completion of scheduled PMs
- Lead manage and assist JLL operations team with tactical planninggoals objectivesand execution.
- Recommend planand execute continuous service quality improvements.
- Lead manage coordinate and support meetings with service providers and other stakeholders.
- Lead and manage direct reports to achieve the Key Performance Indicators
- Conduct root cause analysis (RCA) for any vendor failures and support client RCAs
- Perform other duties activities or projects as assigned.
People Management
- Responsible for overall team management staff development and planning. Execute staff succession and growth plans
- Involved in compensation planning process
- For every direct report build actionable and measurable career development plans direct report in consistent conversations regarding progress
Job Requirements
Education
- Shall possess at a minimum at least 5 years of recent (within the past 7 years) experience in facilities management.
Knowledge Skills and Ability
- Strong leadership and relationship building skills
- Strong interpersonal skills and problem-solving ability
- Excellent verbal/written communication and presentation skills
- Proven record of providing excellent internal and external customer service
- Knowledge of standard business and accounting practices
Location:
On-site Casablanca MARIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Manager
Employment Type
Full-Time
