IT Administrator
IT Administrator
Posted on :
30-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
30-07-2025
Job Description
The IT Administrator Fleet Technology is responsible for overseeing the deployment support and lifecycle management of all field and terminal-based hardware across our transportation network. This includes truck-mounted tablets cellular devices GPS and telematics systems onboard and external camera technologies as well as shop tablets and computers.
This role ensures all devices are accurately tracked within the Mobile Device Management (MDM) system and correctly represented in third-party billing platforms. Responsibilities also include ensuring that fleet-related technology assets are delivered efficiently connect and operate reliably integrate seamlessly with software systems remain secure and support operational needs across all locations.
The IT Administrator collaborates with third-party vendors and internal stakeholders to validate billing accuracy devices are properly removed from billing systems to prevent unnecessary charges monitor billing trends and generate reports for leadership.
What you will be doing:
Hardware & Device Management:
Founded in 1935 Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today the organization generates $1 billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque Iowa. Hirschbach strives to provide the highest level of service in the industry offering a breadth of services including Dedicated Over the Road Expedited Entertainment and Logistics Solutions.
With a tenured history and vision for the future our company culture drives us to be the best in the business grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent capable and passionate for serving results to our customers.
This role ensures all devices are accurately tracked within the Mobile Device Management (MDM) system and correctly represented in third-party billing platforms. Responsibilities also include ensuring that fleet-related technology assets are delivered efficiently connect and operate reliably integrate seamlessly with software systems remain secure and support operational needs across all locations.
The IT Administrator collaborates with third-party vendors and internal stakeholders to validate billing accuracy devices are properly removed from billing systems to prevent unnecessary charges monitor billing trends and generate reports for leadership.
What you will be doing:
Hardware & Device Management:
- Oversee the procurement deployment inventory support and decommissioning of all driver tablets mounting equipment and peripheral truck devices including GOS pucks cameras ELD harness and Wi-Fi routers.
- Maintain comprehensive lifecycle tracking and truck-mounted devices ensuring timely replacement upgrades decommissions and warranty resolution.
- Coordinate installation and removal of hardware at terminals and remote sites in collaboration with internal teams and third-party vendors.
- Serve as the second-tier escalation point for hardware issues unresolved by frontline support.
- Partner with the IT Security team and external vendors to ensure all truck technologies are configured and maintained according to security best practices.
- Monitor and manage field devices remotely using MDM platforms and other tools to troubleshoot connectivity configuration and performance issues.
- Support helpdesk operations for fleet-related technologies across terminals drop yards shops and other driver and fleet-centric locations.
- Travel as necessary to terminals-and shop-based technologies including security camera systems access control solutions and shop computers and tablets.
- Collaborate closely with the Networking Engineering team on connectivity issues topology performance requirements and escalation issues.
- Own and manage all technology-related service contracts for terminals drop yards shops and other operational facilities.
- Monitor service usage performance and outages; coordinate with vendors and carriers to ensure timely resolution and adherence to SLAs.
- Administer company-issued mobile devices and cellular service plans ensuring cost-effective usage and proper device lifecycle management.
- Generate reports KPIs and data insight that highlight progress cost control and key metrics related to monthly technology billing for supported devices.
- Monitor system uptime and proactively address performance issues or outages with vendors.
Camera Systems & Fleet Facility Technology
- Manage the installation configuration and ongoing health of all camera and access control systems across Hirschbach locations.
- Collaborate with Facilities and Security teams to define system requirements track asset deployment and ensure adherence to video retention policies and compliance standards.
- Manage the installation configuration and ongoing health of all camera and access control systems across Hirschbach locations.
- Collaborate with Facilities and Security teams to define system requirements track asset deployment and ensure adherence to video retention policies and compliance standards.
- Coordinate with the Helpdesk to support shop and terminal hardware including computers printers and other essential devices.
- Work closely with Helpdesk and IT teams to ensure consistent support for applications software network connectivity and other technologies across terminals shops and drop yards.
Operational Support & Coordination
- Act as the primary liaison between IT and site-level operations teams to ensure consistent delivery support and performance of fleet and driver technologies.
- Develop and maintain detailed playbooks standard operating procedures (SOPs) and asset documentation to promote operational consistency and efficiency.
- Cross-train team members to ensure redundancy and coverage for daily tasks troubleshooting processes and critical support functions.
Collaboration Across Functions:
- Network Engineering: Partner on circuit issues hardware configuration and overall performance monitoring.
- Security: Ensure surveillance systems are aligned with security policies and retention standards. Ensure fleet and driver technology meets IT security standards.
- Facilities: Work together on-site buildouts equipment installation and support needs.
- Help Desk: Serve as the next tier for escalated fleet and driver hardware support issues.
- Procurement: Coordinate on vendor management purchasing and contract renewals.
- Operations: Align with field leaders to anticipate tech needs and reduce downtime.
- IT Administration: Align with other IT administrators and engineers on overall technology projects issues and objectives.
Qualifications:
Education:
- Required: Associate or Bachelors degree in Information Technology Network Administration or related field (or equivalent experience).
Experience:
- 35 years of experience in IT operations infrastructure or field service management roles.
- Experience supporting hardware deployment at scale and managing third-party vendors or carriers.
- Familiarity with networking fundamentals connectivity troubleshooting device management and camera surveillance systems.
- Experience with documenting and providing reports in tools such as MS Excel Jira Confluence and SharePoint.
Skills:
- Strong coordination and communication skills across departments and vendors.
- Ability to track hardware assets manage lifecycle plans and ensure minimal downtime.
- Process-oriented mindset with attention to detail and a bias for proactive problem-solving.
- Comfortable managing competing priorities in a fast-paced operational environment.
- Hardware software and networking troubleshooting capabilities.
Founded in 1935 Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today the organization generates $1 billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque Iowa. Hirschbach strives to provide the highest level of service in the industry offering a breadth of services including Dedicated Over the Road Expedited Entertainment and Logistics Solutions.
With a tenured history and vision for the future our company culture drives us to be the best in the business grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent capable and passionate for serving results to our customers.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
