IT Support Engineer
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Job Location:
Hourly Salary:
Posted on:
14-09-2025
Vacancies:
1 Vacancy
Job Summary
Company Overview
EIL Global IT Solutions and Services Pvt Ltd is a leading provider of IT services specializing in desktops servers networks and data center technologies. Headquartered in Adelaide Australia EIL Global supports the digital transformation journey of enterprises across Asia Pacific and EMEA through professional and managed services. Our innovative solutions include AIOPS AI-based workforce automation and blockchain solutions. Explore more about us at Overview
We are seeking a dedicated IT Support Engineer to join our team at EIL Global IT Solutions and Services Pvt Ltd. This full-time junior-level position is based in Homebush Homebush West Box Hill Box Hill South and Box Hill North. The ideal candidate will have 1 to 3 years of work experience in IT support working efficiently to manage and resolve technical issues.
Qualifications and Skills
- Proficiency in troubleshooting a wide range of technical issues to ensure uninterrupted IT operations.
- Experience with Active Directory for managing and maintaining user accounts and permissions.
- Strong understanding of Windows Server environments for managing network resources.
- Skilled in Office 365 Administration to configure manage and support Office 365 services.
- Capability in network configuration to set up manage and troubleshoot networking devices.
- Experience with remote desktop support to assist users with IT-related queries and issues.
- Familiarity with the ITIL Framework for effective IT service management and delivery processes.
- Comprehensive knowledge of ticketing systems such as ServiceNow for handling and resolving service requests (Mandatory skill).
Roles and Responsibilities
- Provide frontline IT support to internal and external stakeholders by diagnosing and resolving technical issues.
- Manage user accounts and profiles within Active Directory to maintain security protocols and operations.
- Configure and maintain Windows servers ensuring regular updates and system integrity.
- Administer Office 365 applications to optimize user experience and address client needs.
- Assist in the installation and configuration of networking hardware and software systems.
- Deliver remote desktop support to resolve issues promptly and reduce downtime.
- Apply ITIL practices to enhance service delivery and manage workflows efficiently.
- Utilize ticketing systems to track prioritize and manage all support queries and service requests effectively.
Required Experience:
Junior IC
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. EIL ... View more
