Sales Operations Analyst
Sales Operations Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
NOTE: This is a hybridrole. Qualified applicants must live within commuting-distance of our Waltham MA office.
Wolters Kluwer Healths Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors pharmacists technologists and product visionaries collaborate to provide solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.
CEs mission is to improve care worldwide. To achieve this vision CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.
The Sales Operations Analyst reports into the Associate Director of Sales Operations and is a key member of the Global Sales Operations team. The Sales Operations Analyst has proven success in supporting and/or building effective enablement programs in both fast-paced and large-scale field operations. This individual must be able to develop and deliver the enablement of sales CRM tools content meetings communications and overall readiness to support existing field sales partners and new hires.
This individual will be required to fully understand our products and specifically our Sales CRM technology ecosystem to develop processes and resources that help to ensure our global salesforce has the comprehensive support required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support the overall sales enablement strategy.
- Assist in defining building and supporting regional sales meetings
- Act as liaison between the GEMs (Global Events/Meetings) team and Sales Operations for all organization surrounding the Annual Global Sales Kick Off
- Manage Sales Intelligence call agendas and execution monthly
- Assist with the rollout adoption and knowledge transfer of all sales tools and best practices
- Assist with streamlining sales activities and enhance salesforce productivity by maximizing Salesforce
- Support the maintenance and documentation of sales processes within CRM including Quick Reference Guides.
- Proactively identify opportunities to improve the sales process and to assist Sales and Sales Management in understanding process bottlenecks and inconsistencies.
- Provide ongoing training on processes improvement of processes through daily support in the Salesforce case queue
JOB QUALIFICATIONS
Education:
BA/BS or equivalent required
Skills & Requirements :
5 years of proven success in Enterprise Sales Support or Enablement role
Training experience required including proactive trend analysis to identify training opportunities
Highly proficient in Excel PowerPoint and other common technologies
Experience using Gen AI tools a huge plus.
Highly organized customer-focused innovative and strong attention to detail
Able to speak to senior audiences and command the respect of field teams
Excellent communicator self-aware transparent collegial and open to feedback.
Strong business acumen; strong reporting and analytics troubleshooting problem-solving and project management skills
Demonstrated ability to partner with GTM teams and other cross functional departments.
Experience with various sales selling methodologies
Proficient in LMS systems information learning tools communities and web conferencing tools.
Travel Requirement: <10%
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
IC
Employment Type
Full-Time
